American Express Complaint - POOR CUSTOMER SERVICE
I have been a card holder for 12 years. I can't believe how bad American Express Customer Service has become. I was at an charity auction and my Amex Platinum charges did not go through for only a few hundred dollars. A lot of people in my industry were there, and the volunteers running the card machine were supposed to call in but they didn't know what was going on so they made comments about my credit card in front of everybody. It became a big joke at my expense. I called Amex and spoke to a supervisor. I explained the situation and he told me there was nothing he could do, it was standard fraud protection. It had never happened to me in 12 years so I don't know why he would say it is standard. In a non-appologetic tone, he told me he could do nothing to prevent embrassing machine card checks like that one. I thought Amex Platinum holders got personal phone calls if there was an issue not card machine checks? Is that not the personal service card members pay a yearly fee for?
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