WestJet at YYC Complaint - WestJet totally disappoints with baggage logistics
After their lack of change management considerations when they decided to abruptly transition to a new transaction system, they totally disappointed me today with their lack of attention to detail. My parents were going on an international flight to Vietnam and they started in Calgary, AB. I asked the check in personnel if the baggages were going to the final destination, Vietnam and he said yes. I found out later when my parents got to Vancouver en route to reconnect that the personnel put the wrong tags on the luggage. The destination of choice was Taipei. Come on what was going through his head when he processed the baggages. Ok, maybe we were suppose to check the baggage tags on the ticket, but come-on, how were we suppose to know this? Anyways A TIP FOR EVERYONE, MAKE SURE that the small print on your baggage tags has your final destination written on it, you gotta pick up their slack.