Hertz Complaint - Hertz Has Hidden Fees
ESCHBORN, GERMANY -- I rented a car from the Hertz agency at Ginnheimer Strasse 4 in Ramstein (just off the Army Post) for roughly one month in October 2009. I got a nice midsize Mercedes that ran beautiully all over Europe. It came with its own GPS and had all of the nice little perks--seat warmers, rear windshield wiper, automatic lights, etc. Plus the price was reasonable. So all in all, I was a satisfied customer...
...until I got home. I received an invoice from Hertz telling me my credit card had been charged for an addition 23.80 Euro. I checked my credit card bill and saw that I had actually been charged TWICE! When I called the rental car place in Germany about this, I was hung up on. So I called the Hertz Customer service number and was informed that the charges were for two (supposed) separate speeding incidents that occurred while I was in Germany. Apparently I had run into one of those automatic speed cameras and it recorded my license plate. HOWEVER, I was not being charged for the actual tickets--this was just a service charge from Hertz for providing my name and address to the German government. They charged me 23.80 Euro EACH time! This seemed like an outrageous fee to me just for providing some info that was obviously easily accessible in their computer system. It's not like Hertz has to pay for the speeding ticket or anything. Plus I still have not received any actual tickets from the German government (two months later) so how do I even know that they exist?! I was told that I had to email the Hertz customer service department if I wanted to try to get a credit.
Well it took me three nasty emails before the customer service department finally agreed to refund ONE of the charges (which is why I give them a two out of five star rating instead of just one), and they still maintained that they were in the right and I was in the wrong. No one ever could tell me where in the rental agreement it states that Hertz will charge this fee and it really bothered me that they went ahead and charged my credit card without my consent. Plus, no one has been able to give me any in-depth information about the tickets or provide me a copy of them.
So in short, you have been forewarned when renting with Hertz, that they not only aren't upfront with some of the potential charges, but that in the end they really care about money first and their customers second.