Charter Communications Complaint - Getting Credit for Charters Down time
My area is San Gabriel Vally, California. I just finished trying to get credit from Charter for 2 days of down time for Expanded Channels due to their issues. Again they keep saying it will be up and running by 11am both days and neither has happened. When you call they try and talk their way out of giving the credit by saying it will be running with-in another 1 to 1 1/2 Hrs. If you take the bill in asking for a credit they advise they can't that you have to report it the same day.