24 Hour Fitness Complaint - Free 7 day pass not free at all
SCOTTSDALE, ARIZONA -- On November 14th I went to my local 24 Hour Fitness Club (13220 N. Scottsdale Rd.
Scottsdale, AZ 85254(480) 951-8883) to try the club using a 7 day free pass. A membership sales person named John sat me down and explained the costs associated with joining. He said that today was the last day for a very low initiation fee and I was advised to lock in that rate with a REFUNDABLE $25.00 deposit. If I found the club not to my liking I would just have to call him within the 7 days and just say not interested. He then would release my deposit within 3 days. Two weeks later I called the club manager, as well as calling the customer service number for 24 Hour Fitness directly to complain and ask why the delay in refunding my moneys. I also E mailed my issues as well. I received assurances from both the sales person John and the club manager that they would take care to see I would receive my refund. Assuming the funds were refunded to my account I then was hit with a $35.00 overdraft fee because that $25.00 was not returned. Now I see that 24 Hour Fitness has billed my card an additional $45.97 on December 7th. Again I get hit with a $35.00 overdraft fee from my bank. They have taken $70.97 without my permission plus cost me another $70.00 in bank fees. $140.97 for a 7 day free pass. I still do not know if they will continue to charge my card each month. Calls not returned and no answer from 24 Hour Fitness head office.