Home Depot Informative - Home Depot 'At Home Services'
I felt compelled to chime in responding to another post I saw about Home Depot's window program. A gal had been in the store pricing windows and ultimately agreed to an appointment with a salesman in her home at the behest of the store associate. She was miffed to find that the 'Home Services' salesman had different windows to offer than the store millworks department. As a THD At Home Services, Inc. salesman, I deal with similar frustration daily. The Home Depot has two distinct programs for replacement windows. One that offers a wide array of products and prices for 'do-it-yourself' projects and another that entails a turnkey replacement of existing windows (or roofing, siding or seamless gutters). My personal preference is to have my associates in the store 'spread the word' about our installed services and to offer an in-home appointment with someone like myself - a well trained sales consultant. In the home, we offer the same basic tenets that have grown The Home Depot into the world's second largest retailer. These are Convenience, Selection, and unbeatable customer service. If, after an in-depth consultation and quote, the customer does not desire to use the 'At Home Services' program, a good sales consultant will happily refer the customer back to the store to learn about window pricing that is exclusive of installation, delivery, installation warranty, ancillary products necessary for installation, disposal, clean up, and the peace of mind that comes from using the the nation's largest home improvement retailer - and the nation's largest replacement window contractor - The Home Depot.
I realize I may sound like an orange-blooded cheerleader for my employer, but as a 27 year veteran of the remodeling industry, I can say that there is very real value in using The Home Depot's installed services. Issues can and will arise in any remodeling project. I have witnessed my company 'making things right' when 'Chuck in a Truck' may not have been able to.
The Home Depot organized the 'At Home Services' division in response to customer demand about 8 years ago. Prior to that time, customers with larger projects than they cared to attempt by themselves were sold the necessary products off our shelves and referred to installation contractors who could install the store-bought products. If there was a problem with the installation, the customer had to contact the independent installer. This arrangement was flawed as The Home Depot lacked quality control on the installation side. No matter how unrelated to us, a third party installer could tarnish the impeccable reputation that The Home Depot has earned. Nowadays, a customer that contracts with The Home Depot for replacement windows enjoys the peace of mind of having every aspect of the project backed by The Home Depot.
The Home Depot's prices are generally in line with the local market. This alignment is carefully monitored by individual 'Program Merchants' that are assigned to their respective trades. One cannot easily compare windows off the shelf to windows that are installed. It would be like comparing apples to those yellowish, odd little fruit that slices up in the shape of a star. The company's challenge is to raise awareness of their 'At Home Services' division. Through the program, customers can have a huge array of products installed for them - as well as have electrical, plumbing, and HVAC services performed for them. Requests for quotes can be made online (www.homedepot.com), in the store, or by calling 1-800-HomeDepot. The 'At Home Services' division often has fantastic discount programs as well. I am currently able to offer my customers 10% off of the bottom line on premium installed roofing, siding, windows, seamless gutters, home insulation and storm protection systems. We also have roofing, windows and home insulation that qualify for the Economic Stimulus Tax Credit of up to $1500. This is a true tax credit, not a deduction from one's income - real money to offset the costs of installing energy efficient products in the home. Through our occasional credit promotions, folks using the Home Depot Credit Card can have energy efficient products installed at a 10% discount and have their tax credit money before the project is due for payment. This is possible as the company occasionally allows 12 months 'same as cash' - no payment / no interest for 12 months. The company also has other financing options that help make larger projects very affordable to folks with good credit. I hear very often after a consultation that the customer learned a great deal about the project they are considering by having me offer a consultation and quote. That's a free education folks - whether or not you buy from The Home Depot. 'Pete in a Pickup' may scribble a dollar amount on the back of his tattered business card. Your At Home Services Sales Consultant will give a thorough presentation of our wares and field all questions with superb product and industry knowledge.
The note I'll close with is this: The estimate is free - It costs one nothing but 60-90 minutes in the comfort of their own home to learn about great products, services and financing options.
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