Whirlpool - Don't buy the Duet!
Front loading washer and dryer - Complaint
BENTON HARBOR, MICHIGAN -- A few years ago my husband and I "invested" in what we thought would be a reliable and lasting washer/dryer set. Boy were we wrong. Last Christmas our washer had a malfunction and completely flooded our upstairs and as a result our downstairs as well. The metal ring that holds the big rubber seal around the door came loose amd shredded the seal as a result the water was pouring out of the front. Luckily insurance paid for the damage (although we had a $500 deductible and our insurance went up) but when we called Whirlpool to advise them of this malfunction they were totally unresponsive and not helpful since it was not a part that was covered by the warranty. I told then that this is a huge problem and people need to know that this can possibly happen. They had no response to that. However, it caused major damage and disruption in our home.
Now the washer is leaking again. A repairman came to my home today to find the problem and it is the hose under the unit. He told me he has never seen a hose like that leak. And he's not a young new repairman. Also, he is fixing the element in my dryer which has gone out. Our friends have the same set and about a year ago their element went out. Come on..what happened to lasting appliances! I understand that things happen but this is ridiculous and I will NEVER buy another Whirlpool item again! And I am strongly considering not buying any front loader because when something goes wrong it goes terribly wrong.