Secure Horizons Complaint - Secure Horizons-Poor Performance, High Admin Costs
HOT SPRINGS, ARKANSAS -- I can't even imagine what the admin cost is for Secure Horizons Medicare Direct. Since enrolling in the plan in November, effective date 01-10, I have had a barage of telephone calls and, literally, at least one to two pieces of mail a day from them. Today (12/10/09) I received a notice that they were going to take my payment out of my bank account within a few days. I already paid my premiums for my current company though December, and the agreement was for Secure Horizons to be deducted direct from my Social Security. I called Secure Horizons and got a call center. I had to repeat everything 2-3 times. I was told to ignore the letter (unsure in what basis). They said someone would investigate and I would get a response within 30 days. I asked to fax a copy of their letter to them, and they said there "was no where to fax it." In other words, I was on my own. I think Secure Horizons is part of the problem, not the solution to rising healthcare costs. I've been to Canada and the U. K. many times and the people seem quite happy with their public healthcare system. I think people would be surprised to know how many Americans have moved to Canada for the healthcare benefits.