Buy.com Complaint - Stay Away From These Jacks!
I purchased some video games with Buy.com on BlackFriday for my nephews and niece in another state for Christmas that I paid with PayPal. I didn't receive the purchase confirmation or the cancellation notice via email. The reason they claimed to cancel my order was the billing address was different from shipping. I had them shipped to my outer state sister house.
I tried to call them but they don't have a listed phone number so I left my number for them to call back. I received a call back from their oversea customer service that barely speaks English with strong accent and don’t listen. They asked me all sort of questions for "my protection" about myself and the order that could barely answered. When I made the purchase, I checked out as a guest paying with PayPal so minimum information given out during the purchase.
I was informed as their policies, they do not ship order to different (unconfirmed) address then billing address. They told me, I can't purchase anything for friends and families and it ship to them through their website. I refused to believe that so I asked for a supervisor. I was put on hold for 45 minutes then got hung up.
I requested another call back. Half hour later somebody called back, I immediately asked for a supervisor and he refused to transfer me to one and asked all sort of questions more than the first time about the order which they canceled and never notified me or sent the purchase confirmation. I couldn’t answer the questions and got so frustrated that I hung up on him.
Keep in this mind, I have made many purchases online and have them ship to different addresses using PayPal. Now I have no presents for my nephews and niece. The items that they canceled are older games that are hard to find plus the prices have double and triple since then. Now I have lost 12 days and I'm not sure if I can those games again and have them ship before Christmas.
What a bunch of jacks!