Video Only Complaint - Deliberately untruthful - poor business practices
DUBLIN, CALIFORNIA -- Purchased Large Plasma TV in store and instructed the store to hold it because we weren't ready for delivery yet. The salesman told us "no problem" and to call him a few days before we were ready and they'd bring the TV to our house. We called 5 days prior to when we needed the TV and, lo and behold, they don't have it anymore. Now they tell us "don't you remember we told you it was backordered?" - they didn't and it wasn't - we saw the TV in the box (and we should have just taken it right there and stored it ourselves).
Being deliberately untruthful is what really annoys me about this, trying to tell us they said one thing when it was VERY CLEAR at the time and in fact I even joked with the salesmen "your're not going to sell our TV to someone else are you" and he said "no, sir."
When I escalated to the "store manager" and said I wanted to cancel the purchase because they could not deliver when they said they could, he said I had to come into the store because "we don't have a database." This is more deliberate lying (for who knows what gain). The sales invoice I have is clearly made on a computer and how else would they know it's okay to deliver the TV to me unless they have a record of the purchase on their end - of course they have it in their computer.
Do not buy from these people. They are not trustworthy.