Picture Me Portrait Studios Complaint - Never use their services
SOUTH BEND, INDIANA -- Picture Me Portrait Studio - South Bend, IN
Never use their services. Here is how they treat their clients. I went there to have my passport photo taken. Kristen, who said she is a manager over there, took my photo. As a person, I found her to be pretty nice. But as a photographer, she is the most incompetent I have ever seen.
The passport photo of mine she took came out with a shade behind my head. The photo gives an impression as if I have long hair, though it is very short. When I told Kristen that I am unhappy with the shade behind my head, she said it is because of the flash she uses for taking passport photos. To take your photo, I need to use the flash. And thus, once I use the flash, enjoy your photo with a long hair. But wait a sec, do you find the explanation ridiculous?! At the end of the day, as a client, I don’t care whether you use your flash or not. What I expect from you good passport photo. Blaming the flash is similar to the excuses you hear from some carwashes. When you complain them that the brushes they use to wash the car are scratching your paint, they say “Well, without the brush we can’t wash your car!” What a stupid explanation! Kristen would tell you the same: “It is the flash that makes your look like a lady with a long hair.”
Another thing that is ridiculous with this studio is that they use Palaroid for taking passport photos. That means they take your photo only ones and whatever comes out as a result of it is final product that you have to pay. Maannn, can’t you use digital camera so that you take several shots of your client, show them to him/her, and print out the one that s/he liked.
The story does not end at this point. Picture Me Portrait Studios has more to offer. Kristen gave me my photo without drying it properly. Guess what, when I opened the cover of the photo I found out that my photo stick to the cover. As result, the photo was damaged. I went to always-smiling-and-never-admitting-her-fault Kristen, and told her that not only she screw my passport photo, but also put it into the cover without drying it. Kristen is super creative when it comes to creative explanations. She said she told me that I have to dry it for 20 min. Let me repeat it – for 20 min!!! It is almost half an hour. Are you kidding me? Just imagine having your photo taken at Picture Me Portrait Studios, then Kristen gives you your photo and tells you to dry it for 20 min. You get your photo, carefully hold its edge, and hang around in Wal-Mart (Picture Me Portrait Studios usually operates in Wal-Mart) drying it for the next 20 min. Wow! I can’t believe we are living in the 21 century! Just make sure to hold your cart and dry your photo.
Anyways, Kristen never admits her fault. Whatever happens to your picture it is YOUR fault. I asked for refund, she said no.
Hoping that a supervisor would be a better person to speak to, I looked for her tel number. The info on the studios wall had a name (Tracy) and her tel number. I tried to reach her but I was always forwarded to voice mail box. I left her 3 messages on Thursday. She got back to me only on Tuesday of the next week. And it is my suspicion that she got back to me only after I told Kristen that I am waiting for the call and if she does not get back to me I will try to contact people who supervise her. After I spoke to Tracy, they “kindly” agreed to refund my 10 USD.
I ended up with having my photo taken at CV Pharmacy. Isn’t it a shame on Picture Me Portrait Studios that their potential clients end up having their photo taken in a pharmacy. The lady who took my photo was not even a photographer. She used digital camera, took several photos and asked with one I liked. I choose one, she printed 4 photos, recorded my photos to a CD and charged me for all that something around 7.50 USD. Shame on you Picture Me Portrait Studios. A person in a pharmacy is doing a better job then you!