Magellan Complaint - Magellan warranty, BAH, HUMBUG!
SAN DIMAS, CALIFORNIA -- I bought my Magellan Maestro 3100 on 1/26/09. The touch screen has quit and they are making me jump through hoops. I did all of the diagnostics with the phone support person then e-mailed them proof of purchase showing that my 1 year warranty is not up. I just got another e-mail from their support department saying I am out of warranty (not true). They go on to say "Since Magellan no longer service GPS units it is no longer within warranty" but they will sell me a new unit at "discount". What a crock. This company must be going down the toilet if they can't live up to their commitments. I sent them all of my info again to show I am within warranty. I do not want to buy another Magellan.