Vitacost.com Complaint - Vitacost... continually crappy customer service!
Well.... I've forced myself to "endure" vitacost's consistent slow and inefficient confirmation/shipping process; as well as frustrating dealings with there almost non-responsive customer service team - for over 12 months now... I've opted to do this only because they are still a little cheaper than most other online vitamin vendors.
About a week ago. I received a nice email (mass-posted email) from their CEO, saying that he was sorry for certain "issues" customers had been dealing with in regards to their customer service. And that they've completed a lot of infrastructure change etc to help alleviate these "problems" He offers a 10% coupon and a commitment to better service etc from now on.
Sounds good... it was almost time for my next order so I take the plunge.... Oh to get the discount you must order by phone. After about 20 unsuccessful attempts I finally get connected, though after being on hold for about 30 minutes, I take the suggestion of their automated voice system (very irritating voice btw) that I can leave my # and they will call me back.... Well I do this, and again after waiting 5 hours for a call back that never comes I call again. Once again many attempts are needed to connect to their support lines to make the order. When I do get through the process takes forever... And they are out of a couple of things I wanted (not a big deal I guess that happens)
2 days later I get an email saying they have cancelled another item due to the manufacturer being out of stock (again fair enough, I guess that happens from time to time), but no advise on whether anything has shipped, and yes no advice as to a refund of the amount that they canceled.
Still waiting for some sort of shipping confirmation, their website (my account) doesn't even show the order... And still no answer to my question (am I surprised no) Just disappointing customer service for a company to treat their customers this way.
I think it's time to spend about 10% more and go with iherb (really good and responsive service from those guys)! Well worth it to order, pay slightly more, and not have to deal with crappy customer service