Wal-Mart Complaint - Why would Walmart steal my IPOD and the Managers covered up for it,
ATHENS,, TENNESSEE -- I had got my son last year a IPOD 256.00. It was a white one for his birthday. I had took it back to swap it late one night around 11 pm. I had had them check and tag it as I went into the store. He was wanting a different color due to his girlfriends IPOD being white also. I had done some shopping while I was there and asked since the return desk was closed if I could just leave it at the checkout counter, I believe it was at checkout 14. When I got to the electronics counter, I had waited 30 or more minutes for help to unlock a case to view the different colors. Nobody would help, finally when I found someone, they said they would have another one help me, they were overdue for a break.
This man could hardly speak English, but he was the only one that would help me and I was tired by then, They had no other colors left, but did have a box that showed a black IPOD with a stand and adapters. So I asked how much that one was and he couldn't tell me and I said it does have an IPOD in it correct and he said it did. So I didn't mind paying a little extra, but I could not have it to look at and make sure, because he had to take it to the front to put it with the cashier for checkout and I had asked him to leave it at isle 14, he did and when I went up to the front to checkout on isle 14. I told her I had that IPOD I had left there for return and needed to swap it for that one. She found the bag with the IPOD and said ok. She finished checking me out and I paid, then drove home thrilled to death, I had got my son, the IPOD color he wanted and with the charger, When I got home though my son laughed and said it was just a charger, there was no IPOD in it.
He knew from looking at it, and refused to open to check just to make sure they would take it back, so I checked the receipt and there was a 39.98 charge for a charger. So I called the next morning and asked if they had found my IPOD on isle 14. They said that they had not seen one, but would call if one turned up. I called and even went over there 3 different times, the first time the manager was in a meeting and I waited over 30 minutes, and I also spoke with 2 other assistant managers on 2 other occasions. This was a 30 mile trip each time round trip. I called multiple times and never got any results or my IPOD back. I can no longer shop there for fear that they may get something else and steal it. I had to do without my heart pills that month to buy my son his IPOD at another company. I just couldn't believe especially when I asked them to review the video tape to see what happened to it, they did nothing but hand out excuses and hide.