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Virgin Atlantic Airways Complaint - Virgin Atlantic Is A Thieving Organization - Airline Points

Airline Points - Complaint
Review by dane37 on 2009-12-11
I meant to transfer 94,000 American Express points to Virgin America and I accidently transferred them to Virgin Atlantic instead. The fine folks at American Express tried for ten days but the thieves at Virgin Atlantic WOULD NOT RETURN the points! I will NEVER fly Virgin Atlantic and I will tell everyone I know not to either. I will, however, be a loyal (Platinum Level) American Express Member as long as I live.
Comments:
Posted by goduke on 2009-12-11:
So exactly how many times have you flown Virgin Atlantic in the past?
Posted by dane37 on 2009-12-13:
What does my extensive flying history have to do with stealing points?
Posted by PepperElf on 2009-12-13:
well i wouldn't really call them thieves... if they'd taken it from you yes, but you gave it to them.

how did you accidentally transfer them over to the wrong airline?
Posted by dane37 on 2009-12-14:
I confused Virgin America with Virgin Atlantic. Did you even read my post or do you just like to be picky?
Posted by PepperElf on 2009-12-14:
just wondering what process was for picking
you still can't call them thieves technically

if they took your points w/out your permission then yes, but you gave them the points

that's a bit like my first navy ship. i got to my rack after taps, felt a hat on my rack and figured it was mine (it was dark), so I put it underneath my pillow for the night. The next morning some woman asked me to return the hat that I "stole". Kinda ticked me off. i was being called a "thief" yet.. she was the one who decided to store her gear on my rack and leave it there.

anyway check their online policy for any "no refund" clause
that doesn't make them thieves however
Posted by dane37 on 2009-12-15:
Now the discussion has turned to your Navy days? I will continue to try to donate the points to charity and I will hope that the people at Virgin Atlantic stop blocking my efforts to do so.

I posted a warning to fellow consumers in the spirit of this website. You seem to be picking apart my vocabulary and making excuses for Virgin Atlantic rather than trying to help consumers make choices.

I wish you and our fellow three centers a happy holiday season.

I will now step back (I hope you note that the phrase "step back" is being used in a figurative sense; none of us wants to hear about how you wouldn't exactly say I was "stepping back" nor how the phrase reminds you of your days as a missionary in the former Rhodesia) and allow you to have the last word as I have grown tired of this discussion.
Posted by goduke on 2009-12-15:
The reason I asked about the flying history, Dane, is because that's the leverage you are trying to use to bend Virgin Atlantic to your will. If you have flown with them a lot, it may be a good tactic. If you've never flown with them, they're going to say "what's our loss?"

Sorry you had the bad experience, and sorry you're so very angry about it.
Posted by PepperElf on 2009-12-15:
good point goduke

and my example was to show that
just because someone calls someone else a thief does not mean it's actually true

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