Mercantila Complaint - Mercantila - The Absolute Worst Online Company Yet!
SAN FRANCISCO, CALIFORNIA -- I WISH I had read the reviews of this company before I ordered my $950 AllerAir air purifier for my studio! I have been getting the run-around for WAAY too long and still do not have my air purifier!
I ordered on 11/30, was promised it no later than 12/8. After I received the email with the tracking number on 12/2, I noticed that it didn't even have my address on it! It was going to San Francisco, CA! I live in Santa Fe, NM!! I attempted to contact them numerous times through their online customer service, which is the only method of care they offered me. Three messages later, I still had not received an answer from them.
FINALLY, on 12/8, the day I was supposed to have received my air purifier, they sent me one of their "no-reply"emails stating there was a mistake made by the manufacturer and they had sent out the wrong item to me. SO, they claimed it had been REROUTED back to them! I didn't even know you could do that! Anyway, in that email they SWORE my air purifier would be shipped out to me on 12/10 and on that day I would receive ANOTHER email with tracking number and also they "promised the shipment would arrive to me no later than 12/12"!! NOT!
I just talked with their unhelpful, curt customer care representative and he said it wasn't their fault, it makes no difference that they say they ship Fed Ex but actually use UPS because it's FREE. He also told me that I would NOT be receiving my air purifier on Saturday, 12/12 as promised but actually not until NEXT FRIGGIN' TUESDAY!!
I have been waiting for this item to get here so I could finish up a series of paintings that were SUPPOSED to be in a pre-Christmas art show! NOW, I won't have the time to finish them because of their broken promises.
THIS IS THE WORST ONLINE COMPANY I'VE EVER HAD TO DEAL WITH! HORRIBLE CUSTOMER CARE, SHIPPING IS NOT AS PROMISED AND THEY OBVIOUSLY DO NOT HAVE THESE ITEMS IN STOCK AS THEY CLAIM TO.
BEWARE OF THIS SLEAZY COMPANY!!