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Video Only Complaint - Stay Away From This Company - Customer Service and Product Extended Warranties
Customer Service and Product Extended Warranties - Complaint
WASHINGTON -- WARNING! DON'T do business with this company!
This company is totally disreputable!
We bought a 52" Sony TV with an extended warranty. Not cheap! We still have two years on the warranty. We have spent the last month getting the run around on the warranty. Hours on the phone talking to everyone from Seattle to Texas to Portland and back to Seattle, Federal Way, Southcenter and around we go again. No website for contact or complaint. No information for contact of corporate headquarters. They sell these extended warranties and then tell you it is out of their hands. If you sell something out of your store, it's NOT out of your hands! YOU are ultimately responsible for what you sell, even if it's a sham of a warranty.
At this point, we have two full years to dog these crooks. The next step is the filing of a report to the Attorney General of Washington State for fraudulent practices and a report to the Better Business Bureau.
We WILL be the dog with the bone.
This company is totally disreputable!
We bought a 52" Sony TV with an extended warranty. Not cheap! We still have two years on the warranty. We have spent the last month getting the run around on the warranty. Hours on the phone talking to everyone from Seattle to Texas to Portland and back to Seattle, Federal Way, Southcenter and around we go again. No website for contact or complaint. No information for contact of corporate headquarters. They sell these extended warranties and then tell you it is out of their hands. If you sell something out of your store, it's NOT out of your hands! YOU are ultimately responsible for what you sell, even if it's a sham of a warranty.
At this point, we have two full years to dog these crooks. The next step is the filing of a report to the Attorney General of Washington State for fraudulent practices and a report to the Better Business Bureau.
We WILL be the dog with the bone.
Comments:
Posted by justthefaxx on 2009-12-11:
" If you sell something out of your store, it's NOT out of your hands! YOU are ultimately responsible for what you sell, even if it's a sham of a warranty."
I understand why you would want this to be a true statement but if the extended warranty is from another company then your statement is false.
I understand why you would want this to be a true statement but if the extended warranty is from another company then your statement is false.
Posted by hopefloats on 2009-12-12:
That may be true but....when something is provided from a store, even a warranty, I expect paperwork, contact #'s, and some knowledge of what to do when something goes wrong. No one we talked to at the store had correct info, some had no knowledge of the workings of the warranty, and yet they promote the warranty. As for those who hold the warranty, they were no better. No one knew who to call to service the TV, or they said they would find someone and never got back to us.
Posted by krisjuljen on 2010-01-07:
Hopefloats, I am having the same issue with the warranty I purchased from Video Only. I was told that the warranty includes the bulb to the tv I bought from them. That is the only reason I bought the warranty. Now I am getting the run around that the warranty company was bought by another one and does not include the bulb. What, if any, recourse, have you found with your situation? Jenny
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