RCN Complaint - Worst experience with RCN. I WOULD NOT RECOMMEND RCN TO ANYBODY.
LONG ISLAND CITY, NEW YORK -- I had the RCN account for almost 2 1/2 year. I then had to move out of city in July so I needed to close the account. I called customer services to cancel it and they directed me to the billing department for cancellation of service. I had to wait for almost 35-45 min every time I tried. I am a busy person and can't hold phone for more than 30-40 min. So I could not get hold of them. I got that RCN connection from a person seating in the lobby of my building claiming himself as RCN agent. Almost all the residents who had RCN in that and surrounding buildings bought connection through him. His name is Zareef. I tried to call him to let him know that I need to cancel this connection as I was moving out. He never responded. Till the day of my moving, I was trying one or the other way to know what am I suppose to do with the modems. At last I left modems in the apartment and informed the owner of the apartment. After reaching my new place which is in different state, I tried RCN again to let them know that this is the case. A customer representative would take the call but would not help me to resolve my problem stating its job of billing department even after knowing that billing department won't take "cancellation call" before 45 mins. I stopped trying further as I did my bet enough. In October I got a phone call from RCN asking if I still live in the same apartment because someone called from that address for new connection. I told them the whole story and they then canceled my account!!!!!!! Let's say if no one would have come to occupy that apartment, RCN would never know whether I am still there or not. Ridiculous. They charged me with good amount of money for not returning modems. I told them that I tried what I could but could not get hold of them. That's not my fault. No one has time to hold phone for 45 minutes to cancel the service. I demanded explanation and told them that I am not going to pay this money because its not my fault. If their claimed agent is not responsible to call me back, I am not suppose to pay for their carelessness. Now I have received a letter stating that they might inform the credit bureau which will spoil my credit history. This is sort of harassment. I don't have any other choice but to pay that money. Additionally they have added some service charge strangely for using their service which I have stopped using for last 6 months. This is really ridiculous. This RCN company is very careless and don't care about customers. I WOULD RECOMMEND NOT TO TAKE THEIR CONNECTION BECAUSE SOME OR THE OTHER WAY IT CAUSES TROUBLE.