Aarons Complaint - Poor customer service
We have leased merchandise from Aarons in the past. We decided to Lease a LCD TV from Aarons. Per our contract we are entitled to two (2) payment holidays. These are not exactly holidays meaning you own nothing. According to the contract you pay half of the monthly payment, and the other half is put on the last part of your loan, some holiday. Anyhow, that is the contract we signed. One particular month we choose to take a payment holiday. It's noteworthy that the payment holiday paragraph states that utilizing this option will not put you in default, make you late, or generate a late fee of any kind.
The following month we could not make our payment on time, we were going to be two weeks late. The way Aarons usually handles this, at least the the last 5 years we were customers) is to drop off a post dated check, when we attempted to do this a manager told us he would not accept payment, we should borrow money from relatives or go to Amscot. We told him we would never do that. He could either wait the two weeks for payment or arrange to have the TV picked up. He also informed us that because we took the payment holiday last month we were a month and a half behind! I told him that was not correct. We argued this fact but got nowhere. I re-viewed my contract and it does state that we should not be a month and a half behind. Today in the mail we get a letter from Aarons asking for payment, telling us we were current through the first of this month, so much for being a month and a half behind, that manager totally lied to us.
I am now waiting for the other manager to decide to either wait the two weeks for full payment from us or come get this TV. But I will not be bereated by that manager ever again.