Wal-Mart Informative - Customer Service
I shop at Supercenter 623 in N. Ft. Myers, as a matter of convenience, but have consistently been treated bad every time I go there. When I returned from Iraq a while back (in October of 2008) I bought thousands of dollars in merchandise in a couple months from this store, to fix up my father's home. But on a receipt for hundreds of dollars in merchandise, I had one issue with an item being priced on the shelf for two dollars less than I paid. A woman with a headset on checked the shelf, took over 20 minutes to return to customer service, and told me it was priced right. I asked her if she found this price on the shelf, and she just ignored me. I told her there was only one price on the shelf for this item and it was two dollars less, so how could this be, and she just looked down her nose at me and said the price was right, again ignoring my question. I was so offended after all I spent, that she would fight me over a lousy two dollars, that for over a year I vowed to never return to Wal-Mart. At this time, I spent a lot of money at Target instead. But because of the economy and my tight finances, I have started shopping there again. Every time I go to Supercenter 623, I see nothing but rude, disrespectful, and lazy employees. The employees act like it is a burden on them to do anything for a customer, let alone just to do their job. Tonight, I picked up some items. I walked in, saw no carts, and politely asked the woman at the entrance where the carts were. She "huffed" at me, turned around and walked through the plastic drapes. I followed her and tried to pick up a cart. As I reached to get the first one, she looked at me and started pushing the small group of carts, almost running me over. As she came back through and stopped, she exclaimed to me, "they pay us to do this, you know!" As I was leaving the store, the same woman was at the cash register. She would not even go to the trouble of rotating the bag wheel, as I am used to in other stores. I rotated the wheel and picked up my grocery bag. As I was leaving, she said, "Sir! Sir! Sir! You forgot your groceries." I walked back, and she still would not even go to the trouble of rotating the wheel to show me the groceries I forgot. This is my normal experience in this store.
A few weeks ago, I was at Supercenter 2237 on Lee Blvd in Lehigh Acres. It was late at night and I was amazed at how friendly and helpful the employees were. Two older women went out of their way to help me find items I could not find, and the woman at the cash register even said "Have a nice day!" I never received any compliment like this at the N Ft Myers Wal-Mart. There were even two managers standing in the middle of the store. I told the managers how helpful and courteous their employees were. It is so refreshing to know not every Wal-Mart is full of rude and lazy employees!
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