Wendy's Complaint - Wendy's Employees - Talk About INCOMPETENCE ? WOW!
N ATTLEBORO, MASSACHUSETTS -- Let me tell you about a true, even though hard to believe story, about an outrageous level of incompetence I was the recipient of today at Wendy’s.
ON Sunday at about 2:15 PM I visited Wendy’s in North Attleboro, MA. After leaving, and about ten minutes later I realize I left my new leather jacket on the chair. I immediately called the Wendy’s and spoke to assistant manager “name withheld”. I asked him to go over to where I was sitting and he should see my black leather jacket on the chair. He responded he had the jacket and would leave it in the office. I told him my name was Kevin and I would be back to get it in about an hour or two. “this assistant manager” told me he would be there until at least 4pm. I then REPEATED MYSELF and reiterated “ok, MY NAME IS KEVIN”
I returned to Wendy’s at 4PM, I spoke to a female manager who just arrived for her shift. She checked the office and there was no jacket. I was astounded. But, not nearly as shocked as what I was about to hear from the assistant manager.
About 4 employees including the oncoming manager gathered around to listen to this incredulous explanation from assistant manager. Apparently, when “this assistant manager” retrieved my jacket there were three young men who eating next to where I was. “this assistant manager” said they were traveling in a business van with tinted windows. One of these men came back into the restaurant within minutes and claimed the jacket was his. And, without asking if he were Kevin, WHY or HOW could I have returned in only 5 minutes, without questioning the man, even when I said I would be back in NO sooner than an hour, “this assistant manager” handed over my NEW leather jacket I bought 3 months ago for $399. AND, “this assistant manager” HIMSELF identified these men as STILL sitting next to where I was, WHEN I CALLED HIM to retrieve my jacket. They were STILL sitting there! DUHH! Are you serious? I was absolutely appalled, as I cannot recollect experiencing a total void of competence as this.
I want to let Wendys know of this hard to believe occurrence at their North Attleboro, MA store. I want to let the WORLD know .
This is clearly one of the most outrageous acts of incompetence the majority of the population could ever experience. .