The Mattress Firm Suggestion - Poor customer service in Orem store
OREM, UTAH -- We came to the Orem store looking for a new mattress. The first thing the sales associate asked us was 'how much are you planning to spend?' He implied that we would not be interested in the 'luxury' line of mattresses, and suggested that we go to Deseret Industries, to make our purchase. We felt that the associate was making assumptions concerning our financial situation based mainly on the race(Hispanic). He was rude and we will not be patronizing your store.
We are dismayed that your sales associates would display such blatant racial prejudices. The ammount we intend to spend should be secondary to our leaving your store pleased with both our purchase, should we make one, and with the quality of the service we received. Sadly, that was not the case. Furthermore, there is a large Hispanic community in this valley and we intend to spread the word that 'The Mattress Firm' does not treat potential Hispanic customers as such.
We want an apology.
Thank you for taking the time to read this.