Staples.com Complaint - Staples Uses Rebates To SCAM consumers into Buying
I made an online purchase on Staples.com -- when going through their site I came across what I thought was a good deal. They were offering Hammermill Copy paper if you purchased at least a qty of 2 for $35.00 a case. This is still higher than Sam's and Costco, but for 1 week they were offering a $15.00 rebate per case (up to 2 cases). This brought it down to $23.00 per case. This made it a good deal. Once I received my statement I went back in online to complete my rebate for which needed my invoice number to complete it. After 3 days I received a standard email from Staples stating I was not eligible for the rebate offer. I emailed them back to find out why, because I had done everything as instructed online. Another 2 days and I received an email stating because I made my purchases on their website (which I might remind you is where I found the offer in the first place) that I was not eligible for the rebate. So, I immediately called staples.com to find out what was going on.
I told the lady what the email stated and what the ad came up and stated on the website when I purchased. She said hang on and let me check on this for you. She came back after less than a minute and said the email is correct you are not eligible because you purchased on Staples. Com and not from the actual store. I told her it did not say this anywhere on the website that it was not eligible for the rebates. She said it is there it is just in fine print and you probably just did not see it. I told her if it was in fine print it was so small it would not even blow up to be visible because I had looked for any clauses before making the purchase.
She said well I am glad we got that cleared up is there anything else I can help you with. Of course they were no help and I felt like they were happy that another sucker fell for their rebate scams.
I told her that was not right to advertise one thing and then not back it up. I told her I wanted the courier who had made the delivery to my home (free delivery with over $50.00 purchase) to come and pick up my paper because I did not want it. It is higher than Walmart, Sams and Costco. She was baffled that I would expect them to come and pick it up.
I told her it was not right and I was shocked that a store as big as Staples would stoop so low as to use rebate SCAMS to draw in consumers. I told her they were not getting my business. She very reluctantly said she would send a courier to pick it up within 5 business days and a credit would appear on my account.
I am currently waiting on the courier -- he had better pick it up or I will file a chargeback for items not being as advertised