Audi USA Complaint - Audi - Post Sale Nightmare
I bought a 2010 Q5 in August of 2009. I was very excited to take delivery of my new car. I opted for the Premium Plus, 20" Wheels and Audi MMI. The first month was fun!
After 2 months the car started to demonstrate a moderate shake while driving at highway speeds. The dealer told me that this was a known problem with the lower control arms and they would have to be ordered. I waited about 2 weeks and still no control arms. I called the dealer and explained that I was upset; they offered no help until they called to ask about my experience during my service visit. I told them I was not going to be able to give them an excellent rating. 2 days later control arms came in. How messed up is that!
So here we are in December, I decided to take a trip to visit family in NY, I am from GA. While in NY the Q5 starts to leak antifreeze all over the place. I bring it (Tow it) to the Audi dealer (Smithtown Audi) on Long Island. They tell me they will get to it sometime later today. Meanwhile I am car less and they will not provide a loaner.
The basic feeling is that "DO NOT BUY" after spending close to 50k this is the treatment you get! Should have bought another BMW, they have always taken care of me when my car was in the shop or had problems. Audi has left me in the cold (Literally!)
Update on out of town problem. Dealer says it's a water pump and the part is on back order. Best case the car could be repaired by next Monday. No joke! So now I am stranded on my Christmas break in NY with no transportation or help from Audi! I will NEVER
purchase another Audi.