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Saturn Complaint - Saturn L200 2.2 timing chain failure
Complaint
My 2001 Saturn Lw200 has a serial number that falls in the Recall 06074A issued January 2008 for a defective timing chain. My chain broke Nov 30th 2009. Initially Saturn Service could not find the RECAL. I offered to fax it to them. At that they mysteriously found it. Saturn now claims only select VIN numbers are included yet they fail to give me a list of those included or to give me the number of who decides which VIN numbers are included. Tier two customer service agent Latasha had me call the National Highway Traffic Safety and the Main GM number of 313-556-5000. All attempts to get a list of included number or how VIN numbers were selected fell on deaf ears. One has to wonder if a list exists or if the recall had any real substance. I guess it is ok for them to take my tax dollars but they are not obligated to honor their customers. This was my first GM. Saturn was billed on their customer service. Do you think I will even consider another one? I’ll let you be the judge.
Comments:
Posted by dan gordon on 2009-12-14:
it looks like you waited almost a yr after being notified of the recall and even then you didn't do the repair but waited for the timeing chain to break. Don't understand why you wouldn't have fixed it first? I'm not sure GM is the guilty party here.
Posted by Slimjim on 2009-12-14:
How can you not get the details of what cars are included in a recall. That's preposterous. Aren't recalls public records?
Posted by LadyScot on 2009-12-14:
Have you tried googling for the VIN numbers? And I agree with Dan. If you knew of the recall, you can't wait until you have a problem to complain.
Posted by JR in Orlando on 2009-12-14:
Don't think you will have to worry about buying another saturn:
There's shocking news from GM: the company has put a stop to the production of all new Saturns as of October 1st.
GM had counted on selling its Saturn brand to Penske Automotive Group. When that plan failed, the company quit producing the vehicle.
On September 1, 2009, Saturn had a total inventory of 14,700 vehicles. Presently, it's at 12,000 units. Saturn representatives estimate four more months of inventory, but at a rate of 1,303 sales per month, it's likely buyers will still have about nine more months to get their hands on a new Saturn.
There's shocking news from GM: the company has put a stop to the production of all new Saturns as of October 1st.
GM had counted on selling its Saturn brand to Penske Automotive Group. When that plan failed, the company quit producing the vehicle.
On September 1, 2009, Saturn had a total inventory of 14,700 vehicles. Presently, it's at 12,000 units. Saturn representatives estimate four more months of inventory, but at a rate of 1,303 sales per month, it's likely buyers will still have about nine more months to get their hands on a new Saturn.
Posted by Wilber13 on 2009-12-15:
To answer Dan regarding the yeat wait. I was never sent a recall notification. I Googled the internet and found it. I am the second owner and GM did not have my address. If I had recieved a recall notice, I would have acted on it.
Posted by LadyScot on 2009-12-15:
Wilbur that is NOT Saturn's fault.
Posted by Wilber13 on 2009-12-16:
Which is not Saturn's fault: That they post a recall with no substance or that their engineering will not even go 100,000 miles? This is the first car I have ever had that would not go 100,000 miles and I take meticulous car of my vehicles. My personal car has 231,000.
Posted by LadyScot on 2009-12-16:
You are the second owner. It is not Saturn's fault that you did not get the notice. It wold have went to the original owner. You bought a second hand car. Assuming you bought it from a dealer, they would have been notified of any recalls.
Posted by Wilber13 on 2009-12-17:
Even if Saturn had sent me the notice they would not have replaced the timing chain prior to the engine failure. They told me that. The whole point is that my VIN was not linked to the recall in their computer even though the recall VIN range included mine. They have a recall that they will not honor and will not provide a list of applicable VINS, leading me to believe there is not one car in that VIN range (including mine) that they would honor.
Posted by LadyScot on 2009-12-17:
Then it sounds like your car was not included in the recall. Or you simply wait too long. Ignorance of a policy or law does not excuse you.
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