Saturn Complaint - Saturn L200 2.2 timing chain failure
My 2001 Saturn Lw200 has a serial number that falls in the Recall 06074A issued January 2008 for a defective timing chain. My chain broke Nov 30th 2009. Initially Saturn Service could not find the RECAL. I offered to fax it to them. At that they mysteriously found it. Saturn now claims only select VIN numbers are included yet they fail to give me a list of those included or to give me the number of who decides which VIN numbers are included. Tier two customer service agent Latasha had me call the National Highway Traffic Safety and the Main GM number of 313-556-5000. All attempts to get a list of included number or how VIN numbers were selected fell on deaf ears. One has to wonder if a list exists or if the recall had any real substance. I guess it is ok for them to take my tax dollars but they are not obligated to honor their customers. This was my first GM. Saturn was billed on their customer service. Do you think I will even consider another one? I’ll let you be the judge.