Animal Emergency Hospital Compliment - A wonderful and compassionate Veterinary Hospital
BEL AIR, MARYLAND -- Their slogan is "Caring... Compassionate... Dedicated..." and they live up to it.
Yesterday (12/14/09) we took our 17 year old kitty to the Animal Emergency Hospital in Bel Air, Maryland at around 10am because he wouldn't eat or drink since 12/13/09. He was sitting and mewing at the water dish like he really wanted to drink but couldn't.
They took us right away and the Vet we saw (Dr. Frickly) was nice and very good with Charlie.
He asked us to leave Charle there for some lab work, x-rays and to give IV fluids.
He said that we could call anytime for updates and that he would be glad to talk with us.
At around 1pm I called for an update and he said that the blood work was very abnormal and that the x-ray showed a 'mass' in Charlies abdomen that was pushing against his stomach.
He said that he thought that it was most likely cancer but we could get a sonogram to make sure.
He spent a good 30-40 minutes on the phone with us answering all our questions. he let us know that right now Charlie was resting very well an was comfortable. He again stated that we were welcome to call at anytime for updates on Charlie.
I called at 6pm and 10pm. Each time Ashley (the receptionist) was sweet and never seemed upset about us calling.
At the 6pm call Dr. Frickley made time to talk to me and keep me updated on how Charlie was doing. And let me know that Dr. King would be on at 7pm.
At the 10pm call Dr. King was just as nice and patient and made time for my questions. And assured us that she would call us if there was any problems.
At about 3:30am Dr. King called and informed us that Charlie had had a grand mal siezure. She stayed on the phone with us and explained all our options and what she thought was happening. She suggested that we call her in the morning to check on Charlie's condition.
I called back at about 9:30am to check on Charlie and spoke with Jennifer (a receptionist) who was just the most sweet and kind person. She got the morning vet, Dr. Fliflet, on the phone to talk to us.
Dr. Fliflet let us know that Charlie had had another siezure and that he was very out of it and very tired. And that it was most likely that the lymphoma and metastasized and affected Charlies brain and that was what was causing the siezures.
My husband and I talked it over and decided that it would be best for our kittie to put him to sleep.
The whole office staff was very compassionate when we came in. They allowed us time with Charlie alone and to hold him while he was put to sleep.
The doctors and staff made a very heartbreaking and painful time as easy as something this difficult could be.
Jennifer even gave us a very beauitful and touching poem to help us though this time.
My husband and I are in their debt for teating us like family and not just another patient.
They just sent me the most beautiful sympathy card. It was very sweet of them to do.