Complaint - Winestuff Rip off - wine accessories

Review by Doc_Z on 2009-12-14
EASTON, PENNSYLVANIA -- Doing a substantial part of my holiday shopping on line, I was encouraged by large lettering to use an additional 10% off coupon code at check out. When I tried to apply it I got no clear confirmation, but the order went through. They didn't answer their phones during business hours, and I was charged the full amount for the purchase. Their eventual email response and my follow-up phone call to them got the same response. Basically, in the smallest grayed-out print at the bottom of the pages advertising (in BIG BRIGHT LETTERING)the 10% coupon was a disclaimer saying that I could not use the coupon for the products I wanted. Obviously, this approach, coupled with the check-out procedures and lack of customer service response makes this site a rip off in my book.

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