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Sharper Image Complaint - The worst customer service and late delivered - THE SHARPER IMAGE 10X25 DIGITAL CAMERA BINOCULAR
THE SHARPER IMAGE 10X25 DIGITAL CAMERA BINOCULAR - Complaint
SAN FRANCISCO CA 94105 -- I placed an order 12/02/2009 I bought 2 items. It's been 9 business days and I haven't received not even one item. I've been calling the customer service number (1-877-714-7444)and apparently they don't care. I bought this for my dads birthaysand. How frustated is when you pay for something and you expect at least to get good service. They checked with their warehouse and they have 354 items...They even gave a false tracking number. I just can't understand what are they playing like this with their customer. It's been 13 days. I spoke with two supervisor they promised me to call me and I'm still waiting..I have been calling every single day... This is not right. This is Unexceptable!
I cannot express my disappointment. Sharper Image does not seem to understand what the meaning of a gift is.
I will NEVER trust them again.
I cannot express my disappointment. Sharper Image does not seem to understand what the meaning of a gift is.
I will NEVER trust them again.
Comments:
Posted by bearkatkitten on 2009-12-15:
How long do they normally take to deliver their products?
Did you receive a confirmation email or phone call?
Did you receive a confirmation email or phone call?
Posted by JR in Orlando on 2009-12-15:
This is the busiest time of the year. Any shipment is going to take longer than normal. Realize that it may take a week for them to ship the order and then a week or two for delivery. I am sure that calling everyday and demanding to speak to a supervisor really moves you up to the top of the pile for shipment.
Posted by goduke on 2009-12-15:
As to the false tracking number, what you may be encountering is the practice of companies creating a tracking label through software. They send you the tracking number, even though the package is not actually in the hands of the shipping company. Consequently, when you attempt to track it, the shipper says it doesn't exist, because it's not been scanned in at one of their entry points.
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