Hertz Informative - Hertz Scam in Italy
I rented a car at the Rome, Italy airport on Sept. 26 and planned to return it to the same airport one week later.
During my vacation I discovered a train station that was one hour from Rome and I thought perhaps I might drop off the car there (Chiusi) as they have a Hertz office and take the train in rather than fighting the traffic.
I drove mid-week to Chiusi and asked a Hertz employee if I could drop the car off rather than taking it to Rome. He said, “No problemo.” The morning I returned the car to Chiusi I asked a second employee if there was a problem with dropping it off and whether there would be any additional fees. I was told again everything was fine.
In fact, the employee told me since I had returned it earlier in the day than the contract called for he would knock one day’s rental off the total. (The car was immediately rented before I left the Hertz office; it wasn’t even cleaned.)
I was guaranteed a rate of 477.25 euros (about $685). Imagine my astonishing when I get a bill for about $1,200. No one in the right mind would double the cost of a rental car for a one-hour train ride. It’s absurd.
I believe this to be a scam in which Hertz is participating.