'07 Whirlpool Water Heater OK
Flame Lock 40 gallon Natural Gas Water Heater - Compliment
Soon after the initial purchase and install of this water heater (Dec 31, 2007), the control valve needed to be replaced. Customer service (in India) had me go through a troubleshooting procedure resulting in a manufacturing defect diagnosis. Control valve was sent free of charge, installation of the control valve was reimbursed upon receipt of defective control valve and statement of service provided by my plumber.
Three days without hot water is never fun.
Just yesterday (Dec 14 2009), the pilot light would not stay lit. This morning I came onto this site only to be scared to death that I was going to have to buy the family a new water heater for Christmas. I emailed Whirlpool Service and called the customer service in India. 'Paul' was very helpful, and after a short troubleshooting procedure, quickly gave me an authorization number for a service tech in my town to come out and assess the situation, equipped with replacement parts...all covered under warranty in the case of a manufacturing defect. Since my pilot light would stay lit until after the burner cycled off, I waited before calling the local service tech wanting to more carefully assess the behavior of the water heater.
Meanwhile, I had described in the email that the burner was displaying yellow and orange flame and this got the attention of a Whirlpool tech. He called me no more than four hours after the email had been sent and had me clean the vent underneath the water heater with a dry toilet bowl brush. Problem solved.