Samsung Electronics Co., Ltd. Complaint - BUY ANOTHER BRAND - their service department is really a nightmare!!
Three weeks ago, I purchased a Samsung 50" Plasma. It was bad out of the box. It never worked and still doesn't. I called their customer service and they sent out the service representative from ATT, who handles their warranty repairs. In fact, the tech has been out twice, once to install a new power supply and again to install a new locic module. Neither fixed the problem. It's still DOA. THe AT&T service people twice reported it to Samsung as being unrepairable. Yet Samsung still won't replace it.
Dealing with their so called Exdecutive Customer Service department is an absolute nightmare. Nothing but stalls and runarounds. Total BS! I have spent a couple hours on hold while they "check" with whoever they supposedly check with. Actualy, I think that they just park you on hold hoping that if they stall long enough, you'll hang up.
Do Yourself a favor, buy another brand. Their service department really sucks! I will NEVER, EVER buy another Samsung product of any kind.