Best Buy Complaint - Don't buy a wireless phone from Best Buy, their service sucks
WICHITA, KANSAS -- Don't buy a cell phone from Best Buy because their service sucks. I bought a phone in July 2009 and it pooped out less than 90 days later. I took it into Best Buy on October 21, 2009 and it took 51 days for them to finally get the OK to replace the phone. That was only after 15 calls and calls to their Corporate Office in MN and finally talking to a Supervisor. After the Supv got a hold of someone in the Service Department, they called a week later and told me I could replace the phone. Basically, they had my phone for 6 weeks and did nothing with it until I called and got ahold of the right person. I was told by Best Buy that this is a new company and they are taking 6-8 weeks on phone repairs. So let me repeat. DO NOT BUY A CELL PHONE FROM BEST BUY. I paid for phone service for the 7 weeks I didn't have my phone. I have left messages for the guy that helped me at the Corporate Offices and told him I should get restitution or a gift card for the loss of use of my phone and phone charges I had to pay for. I left him 3 messages and surprise surprise, he had not called me back. So their customer service sucks too.
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