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Newegg.com Complaint - VERY poor customer service - dslite
dslite - Complaint
WHITTIER, CALIFORNIA -- Grandma purchased a DSLite from Newegg for my son's birthday. It arrived and was opened and in the birthday clean-up the RETAIL box was discarded. The next morning the trash came. Also the next morning we realized that the Ds had not charged over night. We thought we had done something wrong. However it never would hold a charge for more than 15 minutes and then on day 4 we opened it to play it and the top screen was just vertical lines. I contacted newegg and told them we had no box they told me under the circumstances they would give me a new product. When the product was received by newegg they informed us we were out of luck because we had no retail box. I talked to Best Buy and Walmart and they said a retail box was NOT required for return. Therefore we made a complaint and received an email saying that after further review we would receive a full refund. Unfortunately after 60 days of dealing with this and AFTER receiving the nice email we received the broken product back today. My son was so excited, only to be reminded that it did NOT work and I am in SHOCK that a company can get away with this kind of customer service. I feel scammed and totally disrespected as a consumer and I will NEVER do business with them again and will NEVER recommend them to anyone ever.
Comments:
Posted by Critical_level2 on 2009-12-15:
Although I have never purchased any game systems form Newegg, I have been buying computer parts from them for years. I have had defective items and they were exchanged/refunded no problems.
The problem you have is you tossed the box out. What you could try, although highly unethical and dishonest, is buy a new one from walmart or best buy then put the broken one in the box and return it to the store. I do not recommend that as I stated before it is unethical and dishonest. Next time be more careful during cleanup and make sure you have all the boxes.
The problem you have is you tossed the box out. What you could try, although highly unethical and dishonest, is buy a new one from walmart or best buy then put the broken one in the box and return it to the store. I do not recommend that as I stated before it is unethical and dishonest. Next time be more careful during cleanup and make sure you have all the boxes.
Posted by Anonymous on 2009-12-15:
^^Not to mention boxes frequently have a product serial number attached. I've always gotten excellent service from NewEgg too. No box, no return is pretty standard practice.
Posted by lizaash on 2009-12-16:
my ONLY frustration is the MIXED information. we have emails stating both we would recieve a new product and then one stating we would recieve a refund. that in my opinion is dishonest and unethical.
Posted by lizaash on 2009-12-16:
as well as the fact that i was upfront about NOT having the box and spent $10 to ship it back when they stated that it was ok and gave me one of their famous ram#. i think it is great that your experiences have been positive with them but this web page alone is full of complaints about newegg.com's customer service!!
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