Charter Communications Complaint - Billing Issues at Charter Communications
I tried wireless internet service from Charter Communications as I already had their cable service. The first tech told me I had to purchase my own USB Modem and I did. I had to call to get help on making it connect to the wireless service. The second techs told me that I did not need my own USB device as they provide it. He finally got connected to the internet wireless service. Had issues as it would not remain connected. Third set of techs messed with it and got it to work but still would be a pain to connect. I decided to terminate my service. I called Charter and told them I wanted to cancel my internet service. I was told I could not do it over the phone. I had to physically return the equipment to the local store. I was presented with a bill for $124 or so and I paid it, even though the clerk could not generate an itemized bill. I thought I was finished. Next month Internet service is still on my bill. I call customer service for a nice long chat. Finally they said they would adjust the bill and send me a new one. They did not send a new bill till the next month. Now there is two months of internet service on the bill. This time they demanded a payment of $17453 (best I can recall, for past services - which include internet. The customer service person told me I had to call and cancel the service after I had returned the equipment. The clerk at neither the local office nor any other person told me I had to call after I had returned the service. Anyone have any ideas how I can fight this bill?