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ERIKS CHEVROLET INC Complaint - ERIKS CHEVROLET INC
Complaint
KOKOMO, INDIANA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
WE HAVE A 99 OLDS WE BOUGHT IN 2000 IT HAD 29000 MILES ON IT AT THAT TIME WE ALSO BOUGHT A SERVICE PLAN ON THE CAR AT THE TIME WE BOUGHT IT BECASE THE SAID BANK ONE MAKES EVERY ONE WHEN THEY BUY A USED CAR WITCH IM FINE WITH THAT THE CAR NOW HAS 57000 MILES ON IT AND FOR THE LAST YEAR IT HAS BEEN DOING SOMETHING WITH 2-4 QTS OF OIL BETWEEN OIL CHANGES. IT HAS BEEN TO THE SHOP 3 TIMES TO HAVE THE MOTOR BRAKE DOWN BUT IT HAS NOT HAPPEND ONE TIME. TO ME THIS CAR IS A LEMON BUT ALL IM ASKING OF THEM IS TO FIX THE MOTOR OR IF THEY CANT THEN GIVE USE A DIFFERENT CAR. I HAVE GIVEN THEM THE OK TO BRAKE DOWN THE MOTOR AND THE SERVICE PLAN HAS ALSO GIVEN IT TO THEM NOW FOR THE 3RD TIME WE ARE BACK TO SEEING HOW MUCH OIL THE CAR USES. WE ARE 1744 MILES TO NEXT OIL CHANGE AND THE LOW OIL LIGHT IS ON THE OIL DOSE NOT EVEN READ ON THE DIP STICK. !!!!HELP!!!
As a resolution, I would like the following:
MAKE THEM FIX IT OR GIVE US A DIFFERENT CAR.
Please contact me if you need more details regarding this incident.
WE HAVE A 99 OLDS WE BOUGHT IN 2000 IT HAD 29000 MILES ON IT AT THAT TIME WE ALSO BOUGHT A SERVICE PLAN ON THE CAR AT THE TIME WE BOUGHT IT BECASE THE SAID BANK ONE MAKES EVERY ONE WHEN THEY BUY A USED CAR WITCH IM FINE WITH THAT THE CAR NOW HAS 57000 MILES ON IT AND FOR THE LAST YEAR IT HAS BEEN DOING SOMETHING WITH 2-4 QTS OF OIL BETWEEN OIL CHANGES. IT HAS BEEN TO THE SHOP 3 TIMES TO HAVE THE MOTOR BRAKE DOWN BUT IT HAS NOT HAPPEND ONE TIME. TO ME THIS CAR IS A LEMON BUT ALL IM ASKING OF THEM IS TO FIX THE MOTOR OR IF THEY CANT THEN GIVE USE A DIFFERENT CAR. I HAVE GIVEN THEM THE OK TO BRAKE DOWN THE MOTOR AND THE SERVICE PLAN HAS ALSO GIVEN IT TO THEM NOW FOR THE 3RD TIME WE ARE BACK TO SEEING HOW MUCH OIL THE CAR USES. WE ARE 1744 MILES TO NEXT OIL CHANGE AND THE LOW OIL LIGHT IS ON THE OIL DOSE NOT EVEN READ ON THE DIP STICK. !!!!HELP!!!
As a resolution, I would like the following:
MAKE THEM FIX IT OR GIVE US A DIFFERENT CAR.
Please contact me if you need more details regarding this incident.
Comments:
Posted by dealerdirect on 2004-08-24:
Find another shop, if you authorized teardown and the warranty company also authorized teardown and the shop has not performed it, go somewhere else!!! Your warranty should be good at any authorized service center. Good Luck. P.S. Is there more to this story??? I find it hard to believe that any shop that has been given authorization for teardown and has not done so after 3 times!!!
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