DirecTV Inc Complaint - Rebate fraud
Funny I should get this survey; I just had the worst experience with DirecTV since signing up… (That was only 30 days ago to the date)
Last week I decided to stop my automatic payments through my bank account and set up a payment series through my bill-pay acc.
Unfortunately what all three DirecTV representatives failed to inform me was that upon canceling my auto pay I would then be deemed ineligible for my $100.00 Visa rebate that was promised as an incentive upon signing a two year commitment. I received a letter in the mail a week after canceling my auto pay informing me of this. The next day I call Warren, (an agent working for the call center that covers these types of matters); after I pleaded my case and offered to re-implement my auto pay in order to receive my rebate, Warren then placed me on hold for a few minutes, only to inform me later that I would not be receiving my rebate.
Although the amount of the matter at hand is very little, I feel that I am being “wronged” and the principality of the matter is what is important to me.
After explaining to me why he could not do anything for me, I wanted more information, so I asked to speak with someone who can help me further.
After duration of hold time another agent named Phillip (a supervisor) answers. He allows me to tell him my problem, before repeating the same (more articulated) response as Warren gave me, he continued to inform me “there was nothing I could do about it, because the rebates are handled by corporate.”
This did not sit well with me, so I asked for a phone number to corporate, only to get an address in response.
Fed up, I asked Phillip to explain the procedures that needed to be taken in order to cancel my account with DirecTV. I was transferred to another department for that.
When the next agent answered, I explained my dilemma and informed him that I intended to cancel my account. He then informed me of the early cancellation fees.
Unexpected of the amount in witch I would have to pay I decided not to cancel, but to downgrade from the NFL Sunday ticket premium, to the most basic level package available through DirecTV. (I intend to cancel my account in a few months time when it is more cost effective for me to do so.)
I am very unhappy with DirecTV and feel it is my personal duty to inform anyone this may concern, including everyone I know and will meet.
The way I chose DirecTV was through a company called “all-connect”, I intend to inform them of the way in witch DirecTV mends its relationships with its “valued” customers.
If it is still not clear then I will say it the way I said it to all three agents…I am not a satisfied customer, I did not like Comcast, but at least they never got me with the“fine print”.
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