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Boniface-Hiers Kia-Mazda Complaint - Mazda Certified Used Car Program is Useless

Review by SwanSRW on 2009-12-16
MELBOURNE, FLORIDA -- Purchased a Mazda Certified Used Mazda MX-5 Miata through Boniface-Hiers Kia-Mazda in Melbourne, FL. A few weeks later when I went to have the tires balanced & rotated by my local mechanic, he informed me that 1 wheel was damaged and could not be properly balanced. When I relayed this to the salesman who sold me the 'Certified' used car, he suggested that it may have happened AFTER I purchased the vehicle and that the dealership owed me nothing. I purchased a wheel (NOT through the dealership) and after a few more weeks of noticing that the car still did not feel quite right, I took it to a local tire dealer for balancing, again. The vendor who services his tire balancing machine was at the shop and showed me that a 2nd wheel was damaged, and needed replacing. When I called the dealership again to complain about my 'CERTIFIED' used car, the manager that I spoke to, also, suggested that it probably happened AFTER I purchased the vehicle and that the dealership would not share any responsiblity for selling me a damaged 'CERTIFIED' vehicle.
Comments:3 Replies - Latest reply on 2009-12-16
Posted by Anonymous on 2009-12-16:
You didn't notice the car "not feeling quite right" when you purchased the car?
Posted by saj80 on 2009-12-16:
It is very possible this damage happened after you purchased the car. As Tennboy stated, if it is as bad as noted, you should have realized it prior to purchasing (you did test drive the vehicle, didn't you?).
Posted by JR in Orlando on 2009-12-16:
Among the 150 items checked is "Tires, Brakes & Suspension
75. Inspect tires for damage
76. Confirm tires have minimum 5/32
inch or 50% tread remaining
77. Set tires to proper inflation
78. All four tires must be of same brand,
model, and size
79. Check wheels for damage or major
scratches"

They obviously do not balance the tires if there is no problem, which they obviously wasn't or you would not have bought the car. I don't understand how the tire is damaged so it can't be balanced. Balancing is only left & right on the tire, and cross diameter balanced. Unless so much weight is required to balance the tire, or the weight cannot be put on because of damage to the outside rim, how could it not be balanced? If you continue to have problems I would go to a store that specializes in custom rims because they might have more experience balancing hard to balance wheels.

As others have said, the problem with tires and wheels is that they can be damaged on the street. I hit a pothole in Pittsburgh that was so big it bent the edge of the rim allowing air to escape.

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