Feedburner Receive our consumer tips & recalls newsletter by e-mail
[X]
Feedburner count
2
Helpful
Votes

Symantec Corporation Complaint - Symantec is a Scam - Remote Access Crashed Machine - DO NOT PURCHASE!

Remote Access Crashed Machine - DO NOT PURCHASE! - Complaint
Review by Sugar_02 on 2009-12-16
I'm so happy to hear that I'm not the only one who has had a tech from symantec crash my machine. I have had two crashes since I purchased Symantec a year ago. It has cost us over $600 to repair the machine! 1st Crash was a virsus and when I got remote access the 1st time they wanted $99 to remove the virsus but in the mist of it all my data was gone. I had to take it to Best Buy to have them remove the virus for $130 and $150 to restore all my valuable data this was in May of 2009 (they advised me then to rid myself of Norton b/c the program is no longer worth calling it a security protection program Got my machine back worked great for about 3 months then I got another virus! Call their tech support after spending 2 days with tech's that are clueless one of them finally claimed they would remove my virus for free! Yeah right - he destroyed my machine after 2 hours and then I got upset and said I wanted someone on America soil to call me to work out a deal to get my machine fixed, never got that called. I had to use other resources to get the number to someone on America soil - got that person. He made a promoise that they would fix my machine for free! Well the bait and switch tactic worked for them. They asked me to take my machine to Best Buy and they would work with them directly, well that never happened! They emailed me offering an additional 1 year subscription and a ghost. I'm unemployed and they would not pay the cost to repair my machine that the dumb tech destroyed. Best Buy again, fixed my machine and advised me again not to put NORTON on my machine because it would soon or later destroy my machine for good. I took their advice and now I'm using Webroot. It is wonderful! No crashes - all virsuses are caught and guess what "Customer Service is AWESOME! My machine is not slow any longer and I'm happy... However, after 3 months of deciding on what to do about symantec costing me over $600 bucks - we have decided to take them to small claims court. PLEASE DO NOT PURCHASE THIS PRODUCT IT'S A WASTE FOR THE SINGLE CONSUMER USER. They truly make their money from brand name and the Enterprise licenses - charging the companies maint. fees. YOUR MAINT FEE IS THE $99 EVERY 3 MONTHS TO REMOVE VIRUSES... THEIR SUBSCRIPTION PRICE IS TO LOAD THE MACHINE WITH THEIR CRAPPY SOFTWARE and THEN RIP YOU OFF B/C THEY ARE NOT PROTECTING YOUR MACHINE. BUYER BEWARE PLEASE....SCAM, SCAM
Comments:
Posted by Anonymous on 2009-12-16:
How the heck are you getting these viruses anyway? I dont even remember the last time I got a virus. Are you visiting sites prone to viruses? They charged you 150 dollars to remove the virus? What virus was it? Did you keep up on your updates? Its not Symatec's fault you got the virus and Im sure their terms and conditions state that they are not responsible for any viruses you get. If the virus you got was a new virus that symantec did not yet catch, then even if you had NOrton, it would have done the same thing. Stop visiting sites that are prone to viruses and you should be fine.
Posted by Anonymous on 2009-12-16:
You can't say that you got a virus and that the tech who attempted to repair it destroyed the machine. You have no way of knowing what damage the virus caused.
Posted by Class Advocate on 2009-12-16:
I own an Apple.... can't relate to this complaint
Posted by PepperElf on 2009-12-16:
Class - same here kinda.
The lappy is a mac but the PC is... well right now it's OpenSolaris but it was XP before.
I had Norton on it but ONLY the antivirus and the firewall

As for "Remote Access"
that's something I never use cos... I don't need to give access to anyone else.

Besides if someone else figures out your password (or whatever you use to log in remotely) they could do a number on your machine I bet.

To be absolutely honest... if there's data I need to bring with me, I just use a thumb drive.

And if I really have a need to get to my data remotely?
well that's what the current OpenSolaris install is for - I can set the PC up as a server
and then just SSH into it remotely.

aint like it costs anything extra anyway, OpenSolaris is free.
though you do need to know how to use linux/unix commands
Posted by MRM on 2009-12-16:
I am a happy user of Windows 7, browsing with IE8, and I visit all kinds of sites and never had a virus nor malware attack.

PS. Windows 7 is so secure that I never had to install 3rd party firewall and antivirus.
Posted by Anonymous on 2010-01-10:
Mrm, just wait honey. Someone will come along and wreck it. Those viral hackers are smart people.

OP, stay away from viral sites.

Your Name:
(displayed with your comment)

Your Experience/Advice:


Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Symantec Corporation:
Overall Rating:StarHalf starEmpty starEmpty star