Symantec Corporation Complaint - Symantec is a Scam - Remote Access Crashed Machine - DO NOT PURCHASE!
I'm so happy to hear that I'm not the only one who has had a tech from symantec crash my machine. I have had two crashes since I purchased Symantec a year ago. It has cost us over $600 to repair the machine! 1st Crash was a virsus and when I got remote access the 1st time they wanted $99 to remove the virsus but in the mist of it all my data was gone. I had to take it to Best Buy to have them remove the virus for $130 and $150 to restore all my valuable data this was in May of 2009 (they advised me then to rid myself of Norton b/c the program is no longer worth calling it a security protection program Got my machine back worked great for about 3 months then I got another virus! Call their tech support after spending 2 days with tech's that are clueless one of them finally claimed they would remove my virus for free! Yeah right - he destroyed my machine after 2 hours and then I got upset and said I wanted someone on America soil to call me to work out a deal to get my machine fixed, never got that called. I had to use other resources to get the number to someone on America soil - got that person. He made a promoise that they would fix my machine for free! Well the bait and switch tactic worked for them. They asked me to take my machine to Best Buy and they would work with them directly, well that never happened! They emailed me offering an additional 1 year subscription and a ghost. I'm unemployed and they would not pay the cost to repair my machine that the dumb tech destroyed. Best Buy again, fixed my machine and advised me again not to put NORTON on my machine because it would soon or later destroy my machine for good. I took their advice and now I'm using Webroot. It is wonderful! No crashes - all virsuses are caught and guess what "Customer Service is AWESOME! My machine is not slow any longer and I'm happy... However, after 3 months of deciding on what to do about symantec costing me over $600 bucks - we have decided to take them to small claims court. PLEASE DO NOT PURCHASE THIS PRODUCT IT'S A WASTE FOR THE SINGLE CONSUMER USER. They truly make their money from brand name and the Enterprise licenses - charging the companies maint. fees. YOUR MAINT FEE IS THE $99 EVERY 3 MONTHS TO REMOVE VIRUSES... THEIR SUBSCRIPTION PRICE IS TO LOAD THE MACHINE WITH THEIR CRAPPY SOFTWARE and THEN RIP YOU OFF B/C THEY ARE NOT PROTECTING YOUR MACHINE. BUYER BEWARE PLEASE....SCAM, SCAM