All Retail Stores Informative - Xmas Shopping

Review by andbran on 2009-12-16
With Xmas being 9 days away I have some ideas about making a little less stressful. First off I have people calling and complaining because they cannot get connected to the electronics department. This is because they are swamped with customers. Usually they give the operator a list of items no longer in stock. But still if they are not able to answer the phone its because they are helping other people.

Most stores will not put any hot items on hold. The store I work at the manager will not let us put anything on hold till after xmas. Most stores don't have the space to put a lot of items on hold.

Please do not yell at us for things we cannot control. We have to wait on the manufacturers to send us the items. So yelling at us about it is not going to get the items there any faster.
Comments:32 Replies - Latest reply on 2010-01-17
Posted by Anonymous on 2009-12-16:
Well most of the people that call are ignorant to begin with. I remember being a sears a few days a go. I was overcharged for some razors. I went back, and re-checked the price and was in face overcharged. So I had to wait for the head hardware guy to come over & check the price with me.....He was on he phone with a customer who had him running back and forth checking prices on various things.....finally he got off the phone with the person. Its rediculous. If you want a price for one item, fine....If you want to go shopping DO IT YOURSELF.
Posted by Pepper on 2009-12-16:
and then there's the people who call up asking if there's a wii or xbox in stock

and they're offended you can't hold it for them

and then they're even more offended that *GASP* another customer bought the last of a highly popular item before the caller could drive to the store.

and it's the store's fault for not being able to hold it for THEM, because the caller is of course the most important person in the universe

Posted by Anonymous on 2009-12-16:
I don't really think Xmas shopping is all that "stressful".
Posted by Nohandle on 2009-12-16:
I've always been a firm believer the customer who has taken the time to walk into a store should get priority over a telephone call. I understand some are unable to physically go into every store around and I have no problem with them checking availability on the telephone after they are put on hold for a waiting in line customer, but checking the price on every item on their list? Give me a break. And I don't know of any company that will put your item on hold unless you just happen to know the salesclerk and I think they'll get into hot water over that, if caught.
Posted by goduke on 2009-12-16:
Wii's are a dime a dozen this year. Saw a big stack of them at target about 2 hours ago. $199 for the basic unit.

Good thoughts, andbran. If folks who are scrambling for gifts right now would have a couple of shots of whiskey before they go out, they'd probably be a lot calmer.
Posted by Ytropious on 2009-12-16:
I wrote a similar informative a little bit ago. I totally agree about the phone crap! I have a line of people IN STORE to deal with but oh no, the phone's ringing off the hook for some lady who has no idea what she's looking for, or asking for a list of stuff we have in stock. In which case I have to hold the call, go look while everyone in line sneers since I'm walking away from them, and then tell the people on the floor I can't help them because I'm looking for something on the phone and I have to get back to the people in line, then THEY sneer, and you see how it piles up? It's ok if you want to know one item, but if you have 5 or more that's just rude if I'm busy.

Also I agree about holds. I had a guy beg me for several minutes on the phone to hold an item that's been an extremely popular sell this year, and we're almost always out. I had 1 left and he was driving maybe 30 minutes. I told him I would not hold it and he could try to come get it if he wanted to. Luckily he left right away and the item didn't sell before he got there, but plenty of people aren't so lucky. Again, not my fault. Do your shopping earlier.
Posted by JR in Orlando on 2009-12-16:
I say put the department telephones on answering when it is busy. That way the clerk can get to them later when it is not busy.
Posted by Principissa on 2009-12-16:
Why should people on the phone get preference over the people that are physically shopping in the store? That is just rude for people to call up and think that the store is going to hold up all store operations just to find them one of those robot hamsters.

My sister took a job at Kohl's last year for extra Christmas money and she said that people would call up and ask constantly if she could get all the items that they wanted and hold them for them until they came into pay. These people would actually get rude and nasty when she informed them that Kohl's did not offer a personal shopping assistant and that they would have to come in and get the items.
Posted by Anonymous on 2009-12-16:
I also agree. People are damn rude this time of year. What is it about Christmas that brings such hate out of folks?

Had a guy last night come up as I was shutting down the GM side of the checkout lanes. I had one self checkout that went down and was frozen, so I put a lane closed sign on it until I got the others closed and could get back to it.

He came up as I was cleaning around the broken one and wanting to use it. I told him the area was closed and that one was broken anyway and he was welcome to use any other register open in the store. He said to me "the green light is on". I told him I realized that, and as soon as I could reboot it from the freeze, the green light would go out.

He said to me "if the green light is on, I can use it". I again explained that the unit was froze and that the light would not either change to red or go out until I could reboot it. AGAIN he insisted on using it 'because the damn green light is on'.

So me, having had enough by now, told him 'so, if a bomb went off and half the highway was gone you would insist on driving through since the light is green right?'

He called me a smart arse and walked off.

Posted by Anonymous on 2009-12-16:
Good for you LadyS. A prime example of the customer not being right! Friggin' jerk!!
Posted by Anonymous on 2009-12-16:
Oh yes, this is the time of year (other than black Friday) where I do not miss working in retail.
People get nasty. It's quite disturbing. You get griped at, a majority of time, because something's not in stock. And, god forbid the lines be long and granny in front is taking too long because she's either writing a check or can't figure out the card reader... and then the cashier gets yelled out by Mr. Impatient on his cell phone. Or Mrs. Impatient can't wait for a price check and insists on things... even when the sign clearly says the "green" buttons are on sale and she picks up the "red" buttons and screams at you because of what the sign says.
People would wonder why I was such a road rage-er... because I used up all my patience at work.
And the store would be such a mess at the end of the work day. And customers would want you to be their personal shopper. That might work on slow days. But, on busy (nearing Christmas) days; that's an iffy or a no go. I got my exercise at work, though. No telling how many miles I actually ran (walked fast) in there.
Posted by Anonymous on 2009-12-16:
Hold on now. The people manning the registers and working the floor get just as testy and hateful this time of year. The other night I had a cashier moaning and groaning to me because she was already suppose to be off and then went off on a rant about her poor management. Most people get a bit stressed this year whether they're taking the money or giving the money. The only difference is those taking the money are paid to be pleasant the customer isn't. That's just the way it is.
Posted by lobo65 on 2009-12-16:
Having worked in retail for 7 years in the past, I understand what the reviewer means. Some customers act like complete idiots that time of the year. Heck, any time of the year.
Posted by Anonymous on 2009-12-16:
But it intesifies when the customer feels a sense of entitlement.

eg. The guy/girl on the cell phone, the middle aged professional chick with too much makeup, the goth couple, the obese woman/man that can't get back home soon enough to her 9 cats and tear into her Cheetos and RC Cola and lastly the married guy with 5 kids with a nagging wife that asked him to pick-up something for dinner on his way home from work. That about covers it, huh?
Posted by JR in Orlando on 2009-12-16:
ZZrokk is right. I see customers become too impatient this time of year. What I hate is while waiting in line some other customer runs up to just ask a question of the cashier: where are the advertised blankets, do they come in full or only king size, do they come in any color other than blue, does the price include gift wrapping. While she take 5 minutes asking her stupid questions, all the people who are waiting in line just have to stand there.
Posted by Anonymous on 2009-12-16:
JR, this one gets me.
I am in line behind a family of say 5 that were shopping at any given store and the line(s) are quite long. They post the majority of the clan in line and usually when they are about to be checked out, here comes the other member of the clan with like TWENTY more items!!! *seething*
Posted by Anonymous on 2009-12-16:
people, do your shopping online. no lines.no stress. no grumpy employees that blame everything on customers. no neurotic customers that can't think for themselves. research prices at your own leisure. shop at any time of the day or night. and, many online stores offer free shipping over a certain dollar amount or during the holiday season.
Posted by Anonymous on 2009-12-16:
Sorry king but I am ol' skool and prefer to go out and purchase my items in person rather than getting shipped the wrong item, it gets lost in transit or the wrong size/price.
Your way can be just as stressful but in other ways.
Posted by Anonymous on 2009-12-16:
understood, zzrokk. it is often difficult for the *older generation* to change their ways.
Posted by tnchuck100 on 2009-12-16:
Xmas?? Lazy people....it's CHRISTMAS.

Merry Christmas to all who celebrate the day. Happy Holidays to those who don't.
Posted by Anonymous on 2009-12-16:
We "boomers" paved the way for you computer dating, Brie Cheese eating, bottled water drinking, brats! *burn*
Posted by Anonymous on 2009-12-16:
Actually Chuck, Xmas is very traditional and correct. The X represents the greek character chi, which is the first letter of the greek name of Christ, and early in writings was iconically used to represent the name of Christ. I believe there is a similar representation in hebrew for the name Jehovah.
Posted by Anonymous on 2009-12-16:
Dang Chuck, we AGREE on something.

Merry Christmas. I prefer to keep Christ in there. No X for me.
Posted by Anonymous on 2009-12-16:
Ken, I did not know that. Cool. Now I won't get ticked off when I see it.

Thank you for the explanation.
Posted by goduke on 2009-12-16:
I believe the early church during the persecutions also used the chi as a symbol for their beliefs (along with the fish or "icthus"). Goofy Romans apparently never caught on.
Posted by Anonymous on 2009-12-16:
icthus was (is?) spelled in greek 'iota chi theta upsilon sigma' The 5 letters represented the (greek) phrase 'Jesus Christ Son of God Savior'. And is Goduke points out, the fish became a symbol for christianity. And it has come down to us in modern times as bumper stickers.
Posted by Anonymous on 2009-12-16:
yep. you really got me with that one, zzrokk. lmao.
Posted by Anonymous on 2009-12-16:
I haven't done any Christmas shopping this year. I think I'll skip gift giving this year and just get my nephews some presents. It's easier to shop for a 5 year old and a 2 year old than for an adult
Posted by jktshff1 on 2009-12-16:
I donate to the Shrine Hospitals in friends names. They get a card acknowledging it and it helps the kids. Beats fighting the crowds and trying to figure out what to get someone something they will actually use.
Posted by Anonymous on 2009-12-16:
People are rude all times of the year; it just gets worse this time of the year. This is why I finish my shopping right around Thanksgiving. People who are mean to a sales associate for telling them 'no' are idiots and should be dismissed as such.
Posted by Ytropious on 2009-12-16:
"People would wonder why I was such a road rage-er... because I used up all my patience at work. "

OMG me too!
Posted by waterbury01 on 2010-01-17:
Good post. I agree 100 percent, but however with the decline of politeness and common sense, expect more of the same next year.

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