Choice Home Warranty Complaint - Choice Home Warranty is a SCAM
EDISON, NEW JERSEY -- Choice Home Warranty is a SCAM. People be careful when you sign with them. My Sincere advise for all of you out there is not to do business with them. They are totally illegal.
Choice Home Warranty screwed me big time. The guy who sold me this policy was so nice promising everything until he gets my business. His name is Brad Collins, he said that they will fix any problem that we report with no questions asked. Here is what happened to me.
On Oct 19th 2009 I signed up with these guys. As of last week my heating furnace started making some noise when I turn it on, which I reported to Choice Home Warranty. I never had any problems before with any of my appliances. Then a technician came to my home & saw the heating furnace (in fact he told me that I should pay him first before even he touches my furnace, that is what has been told to him by Choice home warranty, which is fine.) and immediately he said that the inducer motor has gone bad. This is due to normal wear & tear in the bearings of the motor, then he left.
After 2 days I got a call from Choice Home Warranty saying that they will not process my claim unless I provide them the maintenance records (they never mentioned about this when you sign up for the warranty - This is FIRST SCAM). Then I faxed all my maintenance records for the furnace and couple days later they contacted me saying that they will not pay for the claim. That means they will not fix my furnace, the reason stated is that they will not fix any NOISE coming from the furnace. That means basically they will not pay any for any of your complaints/claims. I spend couple hours on phone with their customer service dept, Authorization dept etc.. arguing that when some moving/rotating part in a motor goes bad it does make noise. If it had not made any noise I guess I wouldn't have come to know the problem itself. What kind of a company who denies the claim on this ground.
Hence, I filed a company with BBB (Better Business Bureau) on how they are cheating people. Hence guys, please be careful when you sign up for something like this.