[X]
Write ReviewJump to 
4
Helpful
Votes
Votes
MyPoints.com, Inc. Complaint - Account suddenly closed?? - Get Paid To...
Get Paid To... - Complaint
I have been a member of mypoints for many years now and have never had a problem with them or receiving rewards (with the exception of a few delayed points posting).
I currently have 31,931 points in my account (some of which are still in pending mode). Yesterday I received a bonus mail from them and immediately clicked through. Suddenly the page changed and it said, "Your account has been closed due to violation of our Terms of Service. To view the MyPoints Terms of Service, click here."
I thought it had to be a mistake and I emailed them immediately (as they have no other contact information).
Today I got a response back,
"Thank you for contacting MyPoints Member Services.
Your inquiry has been forwarded to our MOPS Team for further review.
Sincerely,
Jermina M
MyPoints Member Services"
I was curious as to what a MOPS Team is so I googled it and came across the my3cents website and it appears that this is the norm for accounts around the holidays-- making purchases, accounts suddenly closed and points stolen.
If I had of known this in advance I would have made my purchases through the airmiles website.
This is total bs. That's all I can say.
I currently have 31,931 points in my account (some of which are still in pending mode). Yesterday I received a bonus mail from them and immediately clicked through. Suddenly the page changed and it said, "Your account has been closed due to violation of our Terms of Service. To view the MyPoints Terms of Service, click here."
I thought it had to be a mistake and I emailed them immediately (as they have no other contact information).
Today I got a response back,
"Thank you for contacting MyPoints Member Services.
Your inquiry has been forwarded to our MOPS Team for further review.
Sincerely,
Jermina M
MyPoints Member Services"
I was curious as to what a MOPS Team is so I googled it and came across the my3cents website and it appears that this is the norm for accounts around the holidays-- making purchases, accounts suddenly closed and points stolen.
If I had of known this in advance I would have made my purchases through the airmiles website.
This is total bs. That's all I can say.
Comments:
Posted by bearkatkitten on 2009-12-16:
Are you sure the email you received was actually from them?
That could be how your account was closed due to what you thought was an email from them was actually from a phishing site.
That could be how your account was closed due to what you thought was an email from them was actually from a phishing site.
Posted by rabiyal on 2010-09-24:
I am in a middle of getting my points credited. and I am shocked they are delaying it, and now I see why, right now I have about 10k points and I am suppose to get a credit for about 35000 points more. and they are delaying...if they close my account they wont know what hit them. I will make the same suggestion that i am going to take against them.
1) File a report with BBB online complaints
Mypoints address is : 525 Market St, 34th Flr
San Francisco, CA 94105
and also file a complaint with Attorney General. report them as stealing your points and not letting you redeem them for GiftCards as promised. Also tell them you could have gone with airmiles or upromise that would have given you something in return, and that mypoints is a fraud. and they are stealing and misleading.
1) File a report with BBB online complaints
Mypoints address is : 525 Market St, 34th Flr
San Francisco, CA 94105
and also file a complaint with Attorney General. report them as stealing your points and not letting you redeem them for GiftCards as promised. Also tell them you could have gone with airmiles or upromise that would have given you something in return, and that mypoints is a fraud. and they are stealing and misleading.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
Recently Discussed:
- Very bad experience in the last times with MyPoints.com - almost 22,000 points robed
- MyPoints Opt Out SPAM - MyPoints BonusMail
- Not getting my redeemed money - Redemption
- Just to inform you, MyPoints is a ripoff
- My Points Is A Rip Off-They Don't Redeem The Points - Fail To Provide Rewards For Earned Points