Factory mattress and bedrooms Complaint - Don't shop at factory mattress and bedroom
GREENVILLE, NORTH CAROLINA -- I purchased a new queen mattresss set 9/2009. After a month and a half, it was sagging so we flipped it. by the time we had the set 2 months and 3 weeks it was sagging so deeply in the middle that I went back to the store and complained about a factory defect in this mattress. This mattress looks like it is 20 years old when we get up in the morning (I should add that neither my husband or I are obese). On Dec 2, 2009 they sent out a man to measure the depth of the sag. 2 weeks later on Dec 16 2009, I had still heard nothing so I called and spoke to mitchell the store manager who didn't know anything, but would check and get back to me right away. Several hours later that day I went to the store in person to speak to the manager who told me the factory waranty was void because there was a stain on the mattress. There is no stain on the mattress as it has always been covered by a 2 inch thick foam pad AND a cotton mattress cover on top of that. The store website even has a large section describing their satisfaction guarantee and how they will take a return if the customer is not satisfied with the product. The manager mitchell told me that the website guarantee did not apply to their store!!! I even pulled up the website on my iPhone while in the store so he could show me where this did not apply was written- but he would not. because there is no disclaimer for their store on this website!!! Imagine such crap from the store manager. I am totally disgusted with this store and will never ever shop there again. and will recommend to everyone I know that they not shop there either. Not only are their products faulty and poor quality but also their warranty and satisfaction guarantee advertising is false. I suppose by pushing poor quality/reject products onto the unsuspecting public is how they are able to offer "lower prices".