Ashley Furniture Complaint - Worst Quality of Furniture
CATONSVILLE, MARYLAND -- I purchased an entire living room of furniture that includes a sofa, love seat, accent chair with matching ottoman, carpet and end tables. Accent pillows that match the accent chair and ottoman where fading in color after furniture had been in my residence less than a week. The accent chair and ottoman has faded, the carpet has been shedding huge carpet balls as well. I have called the store numerous times with a complaint, after about 3 weeks, a service technician came out to take pictures, almost two weeks went by, no word from their Corporate Office. I called them to check the status two days ago, and was told that someone would be calling me back within a few hours, no call to date. I want every piece of this furniture returned, and my money back or I will contact my lawyer and sue the hell out them. They are dealing with very poor manufacturers and that is their problem not mine. This furniture was not worth the money paid for and it looks like it is 20 years old or more. I will never buy furniture from this store again, because what is delivered in not what is shown in their showrooms. Now I will have to get an attorney and pay out more money to make this right. I am in Customer Service and theirs stinks, they know they are selling defective products and don't care about their customers. But let me tell them, I will send out mail blasts all over the country to warn people not to purchase from them.