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Bass Pro Shop Complaint - Bass Pro Shop in Destin FL - Hunting Rifle
Hunting Rifle - Complaint
FLORIDA -- I'll make this short. Went to Bass pro shop to buy a rifle. I asked the associate behind the counter to hand me the one I wanted to buy. I asked him could he take off the trigger guard because I wanted to see how it felt.( I had heard this particular rifle had a good trigger, wanted to find out myself) He looked at me and said no I value my life. What? I said what are you talking about? He said you could put a round in the chamber I value my life. This kind of rubbed me the wrong way, so I asked him could I speak to a manager. He rudely said I am the manager. I said can I speak to someone over you. This must have enraged him because he said, sir I am not taking that trigger guard off for you as a matter of fact give me that rifle cause you are making me feel uncomfortable. I could not believe what I was hearing and I looked at my wife in disbelief. He then turned around and told me that when he is behind that counter that he is in charge and I will listen to what he is saying! I was at a lost for words. Then as I tried to put some words together he said you need to leave the store and my wife is pulling on my arm to walk away because I think she thought I would loose my cool. But I never did. I walked down stairs and talked to the store manager. I explained to him what happened and he apologized and offered a gift card. I declined and took my number down and told me he would call me.
I never received a phone call. I have been in the military for over 12 years, been deployed all over the world in time of war and peace. Never have I been treated with so much disrespect. I must say I hope I never feel a need to go to another Bass pro shop again. Oh the manager told me that even if your buying a gun they will not take the trigger lock off. What is America coming too. thanks for listening.
I never received a phone call. I have been in the military for over 12 years, been deployed all over the world in time of war and peace. Never have I been treated with so much disrespect. I must say I hope I never feel a need to go to another Bass pro shop again. Oh the manager told me that even if your buying a gun they will not take the trigger lock off. What is America coming too. thanks for listening.
Comments:
Posted by goduke on 2009-12-17:
What more did you want the store manager to do?
Posted by justthefaxx on 2009-12-17:
You can't be too careful. I wouldn't have removed the trigger guard either. I value my life.
Posted by jktshff1 on 2009-12-17:
I've been handling weapons of various types since I was 7 and let's just say I'm over 60.
The guy behind the counter would not know that.
I would suggest you go to a local gun shop, they are usually better prepared to handle requests like that.
The guy behind the counter would not know that.
I would suggest you go to a local gun shop, they are usually better prepared to handle requests like that.
Posted by andbran on 2009-12-17:
considering how things are nowadays why were you surprised when he said no?didnt you hear about the teenage girl that shot a 9 year old for the fun of it?
Posted by goduke on 2009-12-17:
I think the OP has a very valid concern that the gun dept. guy didn't say "our policy is that we don't remove the trigger guard", but instead suggested that he thought that removing the trigger guard would be dangerous with this one customer -- suggesting the customer was shady or criminal. Very, very different conversations.
Still...it was brought up to the store manager, who apologized, offered a gift card as part of the apology, and apparently explained it was a policy not to remove the trigger guard. I don't think you can really expect more.
Still...it was brought up to the store manager, who apologized, offered a gift card as part of the apology, and apparently explained it was a policy not to remove the trigger guard. I don't think you can really expect more.
Posted by LadyScot on 2009-12-17:
In the state of TN all firearms must either have a trigger guard or a lock on them. The lock or guard can not be removed until the firearm has been sold and is on it's way out of the store. You are given the lock and the key with your sale.
As for your military record, how the hell does anyone know this? How do you think anyone is going to know you aren't going to shoot someone?
Even if the state does not have a l;aw requiring this safety, you should not have argued with the employee about it. I can't stand when someone does this. You are unreasonable and I would have called the police and had you arrested. The employee did the right thing if you made him uncomfortable. Sometimes this practice DOES save lives you know.
As for your military record, how the hell does anyone know this? How do you think anyone is going to know you aren't going to shoot someone?
Even if the state does not have a l;aw requiring this safety, you should not have argued with the employee about it. I can't stand when someone does this. You are unreasonable and I would have called the police and had you arrested. The employee did the right thing if you made him uncomfortable. Sometimes this practice DOES save lives you know.
Posted by Mrs. V on 2009-12-17:
While I agree with not taking the trigger gard off, the employee was in the wrong *because* of how he said it.
You do not tell a customer, "no I value my life." That is just plain rude.
You say, "I'm very sorry, but we're not allowed to remove the trigger gards for safty reasons."
You do not tell a customer, "no I value my life." That is just plain rude.
You say, "I'm very sorry, but we're not allowed to remove the trigger gards for safty reasons."
Posted by Stew on 2009-12-17:
LadyScot, I've researched the Tennessee statute and I can find no such law.
Mind providing a link?
Mind providing a link?
Posted by LadyScot on 2009-12-17:
Stew, I can do better than that. Instead of searching for the link, I can post a picture of the sign that is posted in the local gun shop referring to the law. It is also posted in every pawn shop here who pawns and sells guns.
I can try to get one this afternoon while I am out.
Mrs. V., I used to work in a pawn shop that sold guns for 5 years. Never once did a customer ever ask me to remove a trigger guard or a pistol lock while they were looking at one. If they had, that would have put me on alert that something was not right.
I can see where this might have startled the clerk and his comment popped out.
We had a stupid idiot come into the shop with a loaded pistol once. There are signs posted everywhere to remove all ammo AND lock the trigger before entering the store. Plus, we always ASK if it has been done before we touch the weapon, THEN we check.
This moron told the girl waiting on him that he had done so, and instead of handing her the pistol, proceeds to pull back the top instead of removing the clip. The gun discharged in the store, nearly hitting another employee who was 8 months pregnant. We stood there in shock for moment just waiting for her to hit the floor.
When you sell firearms, you never take chances. Never.
I can try to get one this afternoon while I am out.
Mrs. V., I used to work in a pawn shop that sold guns for 5 years. Never once did a customer ever ask me to remove a trigger guard or a pistol lock while they were looking at one. If they had, that would have put me on alert that something was not right.
I can see where this might have startled the clerk and his comment popped out.
We had a stupid idiot come into the shop with a loaded pistol once. There are signs posted everywhere to remove all ammo AND lock the trigger before entering the store. Plus, we always ASK if it has been done before we touch the weapon, THEN we check.
This moron told the girl waiting on him that he had done so, and instead of handing her the pistol, proceeds to pull back the top instead of removing the clip. The gun discharged in the store, nearly hitting another employee who was 8 months pregnant. We stood there in shock for moment just waiting for her to hit the floor.
When you sell firearms, you never take chances. Never.
Posted by memoryx57 on 2009-12-17:
Ya know, nowhere in this post did I see where the man " argued" with anybody. The poster was simply relaying what happened to him in Bass Pro. But instead of some friendly advice, we have a couple of folks on here that know nothing other that to rake the poor person over the coals..I always thought that this was supposed to be a consumer complaint site...but apparently I've been mistaken all this time. I guess it's a bash the "poster" site...at least according to a couple of folks !!
Posted by JR in Orlando on 2009-12-17:
His wife knew the op best, and "my wife is pulling on my arm to walk away because I think she thought I would loose my cool." Obviously the wife thought this because she had seen him loose his cool before. It appears even his wife thought his tone of voice, etc. was argumentative.
If all store clerks were politicians, they would say what customers wanted to hear. Could he have said it better - certainly, but the store manager tried to make that right. Why is the OP's ego so close to the surface that a little comment like this would make him feel more "disrespected" than ever before. This sounds more like an inner-city ganster or military mercenary talking then a supposedly rationale person.
If all store clerks were politicians, they would say what customers wanted to hear. Could he have said it better - certainly, but the store manager tried to make that right. Why is the OP's ego so close to the surface that a little comment like this would make him feel more "disrespected" than ever before. This sounds more like an inner-city ganster or military mercenary talking then a supposedly rationale person.
Posted by jktshff1 on 2009-12-17:
Lady, sorry to disagree, but I've purchased many guns at various locations in my area (TN). The "big stores" usually follow that as policy, local owners don't. Pawn shops are a completely different story, but I can point you to several that keep the guns locked up on display, but not with the trigger lock.
Posted by zzrokk on 2009-12-17:
There was an incident a few years ago out here where a woman was at a gun store and told the employee that she wanted to "dry fire" the pistol.
He handed her the gun and she promptly put in a bullet and blew her brains out.
Need I say more?
He handed her the gun and she promptly put in a bullet and blew her brains out.
Need I say more?
Posted by Stew on 2009-12-17:
I could just as easily bludgeon a clerk to death with a baseball bat as shoot him in the head with a gun. Where do you draw the line?
I find it odd that a man so obviously afraid of guns as to become a stammering tourettes case at the mere mention of removing the trigger lock works behind the gun counter. That's just too funny.
I find it odd that a man so obviously afraid of guns as to become a stammering tourettes case at the mere mention of removing the trigger lock works behind the gun counter. That's just too funny.
Posted by zzrokk on 2009-12-17:
It is humorous.
Posted by Mrs. V on 2009-12-17:
Lady, I do agree that all triggers should be locked and the gun must be unloaded (I'm a hunter, been shot before (twice), so I do take gun safty very, very seriously).
But there is never any reason to be rude. The employee should not have said that (even if he was startled).
But there is never any reason to be rude. The employee should not have said that (even if he was startled).
Posted by Ytropious on 2009-12-17:
Stew, yes you could bludgeon a cashier, but that takes time, someone else could come into the picture and stop it, possibly sparing the cashiers life. With a gun, one second and your dead, there is no wait time.
Posted by LadyScot on 2009-12-17:
I checked the sign at the pawn shop. I was mistaken. It says POLICY, not law. I even checked the local gun shop and it has a similar policy posted. My mistake. I honestly thought it was a law since all the places here lock the triggers.
The rest of my post stands as written though.
The rest of my post stands as written though.
Posted by jktshff1 on 2009-12-17:
Don't take much time if you know what you are doing.
Posted by funman on 2009-12-18:
I dont believe you sold guns for five years and no one asked you to try out the trigger. The trigger pull is one of the most important aspects of the gun. I did end up going to a local pawn shop where i could try the trigger pull. Some of you sound like you havent been around guns much and are uncomfortable with them. We fear what we do not know. Thats ok i am not offended by any comments, we all have different views of the world.
Posted by LadyScot on 2009-12-18:
Fun, we, gun shops and pawn shops have a 3 day warranty on firearms. If the trigger is bad, it can be returned for another or a refund. The gun is never allowed to bed dry fired in the store. It has to be sold. Just as someone stated before, the reason is very simple. I do not want some crazy loon putting a round in the chamber in front of me.
I was never asked if I could remove the lock or trigger guard. I was always asked what the return policy is. Maybe country folks have more sense than others and know that dry firing is not the same as actually shooting off a round.
I have been around guns all my life. I am not afraid of them. I am not afraid of cars either but that doesn't mean I am going to drive one 100 MPH around a curve.
I was never asked if I could remove the lock or trigger guard. I was always asked what the return policy is. Maybe country folks have more sense than others and know that dry firing is not the same as actually shooting off a round.
I have been around guns all my life. I am not afraid of them. I am not afraid of cars either but that doesn't mean I am going to drive one 100 MPH around a curve.
Posted by zzrokk on 2009-12-18:
JKT: So true. A lefty like us could land a good sucker punch to one's temple and it would be lights out!! We don't need a blunt instrument!
Posted by jktshff1 on 2009-12-18:
Yep...blind side, that or a swift ball kicker never fails.
Posted by zzrokk on 2009-12-18:
OUCH!
Posted by madconsumer on 2009-12-18:
the store clerk has a valid point. he was spot on.
Posted by Mrs. V on 2009-12-18:
Yay for south paws ^_^
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