BMW Complaint - Terrible Customer Service From Service Dept at Sterling BMW Newport Beach
NEWPORT BEACH, CALIFORNIA -- I took my car in for service at Sterling BMW in Newport Beach and they did absolutely nothing to help me. I purchased a brand new M6 from them and not even a year later the paint is coming off due to manufacturer defect. I took it in and explained it to them that the paint is coming off which should happen with a $100K car. They pretty much told me there was nothing to do. I was extremely mad and disappointed in their service. You would think that they would provide phenomenal service considering they sell high end cars, but was I wrong. Not only were they rude, but they didn't even bother to help me or work something out with me. So now I am basically at a loss. I will never buy from Sterling again and I will never take my car in for service there either.