Time Warner Complaint - Bait and Switch, sloppy accounting
I signed up for one on the "special packages": certain channels and internet for $83. Several other things I didn't want were offered "at no extra charge". (DVR recording HD channels, etc.) Then the bills started coming in at $124! The "freebies" that I never even wanted were not free. Also the billing amount changes every month and I'm on an auto-pay plan, which was also a big mistake. Last month there were no fewer than 5 transactions on my debit card. They took 3 separate payments which amounted to too much, then a partial refund then another charge. It's nuts and I think they do it so you can't figure out exactly what your paying. I can't tell if they're crooked or incompetent, probably some of both. Do yourself a favor, don't get their service. I disconnected today.