Delta Airlines Complaint - My Negative experience with Delta
I flew on Delta airways in early December for the first time. My preferred airline is British Airways and If I had booked this flight it would have also been on British Airways.
Flight attendabts were polite but distant, and really not interested in being friendly or connecting with passengers.
flights were late at all times and connecting times were so close together that we literally had to run from one plane to the next boarding gate,
My kids will be travelling this Christmas to the US AND UK and I remember sitting in the plane on my outbound flight and thanking my lucky starsthat they would be Flying British Airways and NOT Delta!
Incident I want to complain about:
Delta Flight 200 from Atlanta to JOburg on Dec 8/9 was delayed causing myself and my friend to miss aconnecting flight.
Delta Airways staff at check in Counter couldn't care less. " Its a separate ticket so it isn't our responsibility" . WHen we went to the airline thet we were supposed to fly on we were informed that Delta should sort out the problem because it was the Delta flight that had been delayed. Only then did they bother to arrange a flight out the next morning( Something they could have done in the beginning)
WE were told no accomodaton would be arranged ! Transit hotel was full and we ended up sleeping on airport benches. I asked the check in staff if a supervisor had been contacted re the accommodation problem I was informed yes but no accommodation as per supervisors instruction.....
My friends luggage was left In Atlanta. While we were waiting for a Delta representative to assist us with locating the luggage ( the only helpful Delta staff) we witnesed Delta staff at the gate sharing amongst themselves all the creams and deodorants etc that they had taken from passengers bags claiming that it is not allowed to carry liquids greater than 100 mls.!!!!!
I met at least 2 people who missed connecting flights and werent given the time of day by Delta, and more than a few who lost luggage ...in the short space of a week . ...
Personally I will not fly Delta again, Just thinking about it makes me ill. They have no idea about the far reaching consequences of their inefficiency on the lives of their passengers.....AT ALL