21st Century Auto Group Complaint - Misleading and deceptive tactics
In December 2009, I was in the market for a preowned E class Mercedes. I saw that 21st Century Auto Group had a match to my wants. I contacted Lyack (Internet Sales) and spoke with him in detail about the vehicle they advertised on line. He answered all questions I asked and I verified with him that the vehicle was still available since I would be traveling 40 miles to see it. Lyack assured me that the vehicle was on the floor waiting for me and he would be working everyday from 9AM to 9PM. This conversation took place at 430PM. At 730PM, I arrived in the showroom excited about seeing the vehicle. When I advised the plastic like receptionist, she told me that Lyack was not in but they could direct me to another sales associate. A short time later, a sales representative wearing a suit and brown wool winter cap approached me and introduced himself. My first impression was that I was stunned that I was about to negotiate purchasing a $40,000 car with a man wearing a winter hat. (VERY unprofessional) I advised him why I was there and gave him the stock number of the vehicle I was looking for. He checked his stock sheet and told me that it did not appear on his daily stock sheet. He excused himself and went looking for the car. After waiting for 15 minutes, he returned and told me that they JUST sold that car. I requested to see the vehicle in order to eliminate my belief that they really just didn't sell the car. "Mr wool hat" stated that I could not see the vehicle as it was at the service area. He immediately told me that he has many other vehicles to show me. I told him that I didn't appreciate the businesses misleading advertising tactics and immediately left the store. As I was exiting the store, another husband and wife were arguing with another sales associate about the same lying and misleading tactics.
From the time you walk into this place, you get the mob like shady feeling about this business. Everybody is wearing thick pinstripe suits with the macho Italian demeanor. Losers!
In closing, this place is bad, bad, bad news! There are many other car dealerships to purchase vehicles from.