Davis vision Complaint - Davis Vision does not honor their guarantee of satisfaction
LATHAM, NEW YORK -- I have had the displeasure of having Davis Vision as the provider under my group health insurance for the last 5 years (approximately). Originally, they made the eyeglasses within tolerance according to my optometrist's prescription, but since 2007 they have not been grinding the lenses correctly. Most recently they have what they call the PD (which is the distance in mm between the center of the nose to the point where you SEE through the glasses (usually the center of your pupil). Well, in this case the doctor ordered 31/33 and they produced lenses 34/34. And now they refuse to redo them because I didn't bring them back to the optometrist fast enough. By the way, their online "satisfaction guarantee" doesn't have any time limitations nor does it mean THEIR satisfaction. In this case the time was 8 months. For those 8 months I got by by moving the nose supports to the side a little bit. The vision was not perfect, but at least it was useable. Then when I came for THIS YEAR's exam, I discovered that they never provided me with a pair of glasses that were cut to specs. And now they are being chincy about fixing the problem. I would not recommend these people to anyone.
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