Sears Kenmore Refrigerator Complaint - Sears service - Kenmore refrigerator model 106.5736.700
ALTOONA, PA -- I cannot believe how Sears service has deteriorated in the last four years. There service used to be excellent, but not anymore. I purchased a refrigerator in 2008 and after 1 year and three months, all three of my slide out shelves cracked in the same spot, not the glass but the plastic holding the glass. Sears said they would be glad to send me additional shelves at $64.83 each plus shipping. THEY DON'T SEEM TO CARE THAT THERE HAS TO BE A FACTORY FLAW IN DESIGN, as all of my shelves would not have cracked in the very same place. If this message saves even one person from making the mistake from buying anything from Sears anymore then I feel BETTER.
GO TO SAMS CLUB OR A STORE THAT JUST SELLS NAME BRAND APPLIANCES BUT NOT KENMORE